Fleet Service Coordinator - Barco Rent A Truck

BARCO RENT-A-TRUCK is the leader in the 4×4 truck rental industry and continues to be the fastest-growing work truck rental provider in the USA. While other rental truck companies come and go, Barco has been serving the United States for over 40 years. Barco is excited for the future and is looking to grow the company. We are looking for talented individuals who can contribute to the success of Barco and grow with us. Barco provides competitive compensation packages for full-time employees. Benefits include:

• 100% Employer paid benefit premiums - Health, Dental, and Vision
• Generous Paid Time Off - Up to 4 weeks
• Flexible schedule
• Paid Maternity & Paternity Leave

Position objective:

The Fleet Service Coordinator will be responsible for providing comprehensive assistance to customers with service and mechanical requests, negotiating repair times and parts pricing to ensure cost-effective solutions while minimizing vehicle downtime. The role involves coordinating efficient repair processes, reviewing service estimates, and handling repair approvals with third-party vendors. Additionally, this position ensures timely payment of invoices and the daily tracking and updating of maintenance vehicles to support smooth operation.

Essential Duties and Responsibilities

• Proactively communicate essential shipping information to carriers, customers, and internal/external teams to ensure seamless coordination.
• Oversee and coordinate customer delivery schedules, including specific dates and times.
• Gather all necessary details to facilitate logistic arrangements with third-party vendors.
• Respond to phone calls in a courteous and professional manner, providing helpful assistance to customers.
• Address customer inquiries and resolve any issues that arise, offering solutions in a positive and supportive manner.
• Provide accurate and detailed documentation for customer accounts through clear and effective verbal and written communication.
• Assist with additional tasks and responsibilities as assigned, contributing to the smooth operation of the team.

Skills and Experience

• Exceptional multitasking, verbal, and written communication skills: Adept at managing multiple tasks while maintaining clear and effective communication.
• Strong problem-solving abilities: Demonstrated capacity to independently address and resolve complex challenges.
• Proficient in computer usage including Microsoft office platforms (Outlook, Excel, Word) and excellent keyboarding capabilities.
• Exceptional organizational skills with a strong ability to manage time efficiently.
• Detail-oriented with a keen focus on accuracy and precision.
• Capable of maintaining composure and delivering results under pressure.
• Punctual, reliable, and consistently dependable.
• Skilled in multitasking and prioritizing tasks effectively.
• Adaptable and flexible, with a proven ability to adjust to evolving company needs.