Fitness Welcome Desk Receptionist/Part-Time - Marlene Meyerson JCC Manhattan

JOB TITLE: Fitness Welcome Desk Receptionist/Part-Time

REPORTS TO: Fitness Desk Managers and Group Fitness Director

FLSA Status: Non-Exempt

Date: July, 2020

DUTIES & RESPONSIBILITIES:

• Consistently offer the highest level of personalized member service while maintaining a positive, enthusiastic, and helpful attitude.
• Adhere to the JCC policies and procedures and enforce member rules and regulations.
• Warmly greet members and guests as they approach the fitness center area.
• Answer questions and provide information in a clear and friendly manner.
• Make appropriate referrals and recommendations upon request.
• Listen and direct members' concerns and complaints to the appropriate manager.
• Check members & guests into the facilities and classes. Register guests and collect fees for classes, passes or programs. Verify account status. Account for all class participants.
• Answer phone calls in a friendly, helpful and timely manner; transfer calls appropriately.
• Follow established procedures for collecting money and preparing receipts.
• Monitor lost and found items as well as equipment. Report repairs.
• Perform administrative duties including sending and receiving daily emails, computer entry, faxing, photocopying, creating posters, updating bulletin boards, etc.
• Inventory and maintain all saleable front desk items.
• Wear your uniform and follow all dress code regulations.

ADDITIONAL DUTIES

• Assist with special projects, events, and promotions as needed.
• Attend all meetings and training sessions as required.
• Must be able to work on New Year's Day for our annual fitness event.

JOB REQUIREMENTS

• Strong decision-making skills and the ability to work under pressure.
• Excellent interpersonal, communications, and member service skills.
• Physical activities, including but not limited to: sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, as well as the ability to lift/carry objects weighing up to 45 lbs.
• Requires close, distance, peripheral vision and depth perception.

EDUCATION & EXPERIENCE

• High School graduate or equivalent.
• Strong math skills.
• Current CPR certification.
• Computer literacy and willing to learn JCC computer programs.
• Knowledge of Mindbody is preferred.
• Experience in a similar environment is preferred.

HOURS & PAY RATE:

Staff Hours: Monday-Friday: 5:30am-10pm / Saturday & Sunday: 6:30am-9pm

Hourly Pay Rate: $16.50

Individual shift hours vary.

• Prefer applicants with flexible schedules.
• Must be able to work Saturdays and/or Sundays.