First Line Support Specialist - CAD/PLM - Waltonen

Troy, MI

About the Job

Waltonen Engineering is seeking a dedicated First Line Support Specialist to join our team! The ideal candidate will have a strong background in Siemens software, although experience with Dassault Systems, PTC, or related software will also be considered. Reporting to the Manager of Geometric Solutions, this role is pivotal in providing exceptional first-line customer technical support.

Responsibilities

Work under the guidance of Geometric Solutions' Managing Director
Provide first-line technical support to customers for Siemens products, ensuring efficient resolution of tickets and high levels of customer satisfaction
Utilize expertise in CAD software to assist users with technical issues, offering solutions in a timely and professional manner
Oversee the management and maintenance of software licenses
Provide expert troubleshooting support for software-related issues, minimizing downtime and maintaining business continuity
Collaborate with the Geometric Solutions team to continuously improve service quality and support processes
Document customer interactions and resolutions effectively for future reference and knowledge-sharing

Qualifications

3 years of work experience in front-line support services
Proven work experience with Siemens software or equivalent (Dassault or PTC)
Strong understanding of CAD, PLM, and related engineering software
Experience in software license management and troubleshooting
Excellent problem-solving skills and the ability to handle multiple tasks under tight deadlines.
Strong communication skills, with a focus on providing exceptional service to customers
Effective interpersonal skills and relationship-building skills
Ability to present ideas in user-friendly language
Analytical and problem-solving abilities, with attention to detail
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
Technical knowledge of hardware, including desktops, laptops, tablets, and workstations
Technical knowledge of PC internal components, including drives, cards, memory upgrades
Hands-on hardware troubleshooting experience
Working technical knowledge of current protocols, operating systems, and standards
Only United States Citizens can be considered
Must possess or be able to obtain security clearance
Must be able to pass background screening

Preferred Qualifications

Bachelor’s degree in Computer Science, Information Technology (IT) or a related field
Experience with Siemens GTAC (Global Technical Access Center)
Certifications such as A or Microsoft MC are a bonus

Benefits

Medical, Dental & Vision Insurance
Vacation and Holiday pay
Employer matching 401K
Tuition Reimbursement
Flexible Spending Programs (FSAs)
Short-Term & Long-Term Disability insurance
Employee Referral Program
Additional Voluntary Benefit Programs
Off-site company events & Employee Luncheons

Who are we?

Geometric Solutions is a Siemens PLM Software partner providing Product Lifecycle Management (PLM) solutions. We configure, consult, implement, support, and train in technology solutions that integrate with products such as NX CAD (UG or Unigraphics), NX CAM, Teamcenter, Tecnomatix, Solid Edge, Simcenter; more. Extensive experience in the PLM discipline coupled with expertise in digital manufacturing is what makes us unique. Our goal is to provide you with a comprehensive roadmap, outlining the right tools, services, and best practices to maximize your creativity, productivity, and ultimately, your profitability.

Waltonen Engineering, Inc. is an equal opportunity employer and will consider qualified applicants for all positions without regard to race, color, sex, religion, national origin, age, marital status, weight, height, or the presence of a non-job-related medical condition or handicap.

Source : Waltonen