The Quality Assurance Inspector is responsible for performing duties on a professional level and works closely with Leads, Supervisors, and Managers. This position predominantly carries out responsibilities in the following functional areas: handles all aspects of customer communication, the product inspection process, and quality assurance of products returning to inventory.

This is a full-time position with predominantly daytime hours. Some non-standard work shifts may be required.

Responsibilities and Duties

• Maintain a positive, empathetic, and professional attitude toward employees and customers.
• Practice, uphold, and teach core Primary Arms expectations and procedures for an excellent customer service experience.
• Respond to agent and customer interactions in person, or by phone, email, and chat about product issues and return resolution.
• Keep accurate and detailed records of customer interactions, transactions, comments, and complaints.
• Address product questions using applicable tools (e.g., NetSuite, PrimaryArms.com, and manufacturer websites).
• Work with Receiving Team to unload and sort incoming packages.
• Inspect all incoming customer returns.
• Determine disposition of returned products.
• Review returns sent to accounting for processing.
• Contacts customers regarding PA optics warranty results and resolutions.
• Assists Government Sales team with inspection of items returned from agencies.
• Assists in the inspection of problem products in the Distribution Center.
• Other duties, as assigned within the Primary Arms Team.

Skills and Qualifications

• Practice, uphold, and teach core Primary Arms expectations and procedures for an excellent customer service experience.
• Keep accurate and detailed records of customer interactions, transactions, comments, and complaints.
• Inspect all incoming customer returns and use in-depth product knowledge to determine disposition of returned products.
• Other duties, as assigned within the Primary Arms Team.