Financial Data Researcher - Autoscribe

Company Overview

Lyons Commercial Data, (www.lyonslive.com) a division of Autoscribe Corporation is a leading provider of quality U.S. financial institution data, including all current ABA routing numbers and other information critical to transaction processing and regulatory compliance. Lyons Commercial Data also offers proven solutions to financial institutions, payment processors, and other businesses, to assist them in optimizing their ACH processes, managing risk, and fraud mitigation.

In 1996, Lyons created the first Windows®-based directory of bank information. Today, Lyons is the industry leader in the seamless integration of transaction-critical information via database delivery and web services technology. We are proud to be NACHA’s preferred partner for bank Routing Number and Account Ownership Verification. We have clients in Financial Services, Insurance, Healthcare, Education, Retail and Payment Processing. Specifically, our firm provides vital decisioning data and services for:

 Over 350 US financial institutions, including 5 of America’s top 10 banks.

• 2 of the top 3 health insurance carriers         
• Five major banking core systems
• 15 state governments
• Second largest automaker

Job Summary

The Financial Data Researcher position is responsible for researching and entering accurate banking institution data into our database. Banking institution data is dynamic, and we require regular updates to accounts related to wire instruction changes, bank mergers, branch openings and closings, in addition to updates to domestic and international wire instructions.
The work involves researching this data online, over the phone, through online chats and/or through other direct message services. This information is then entered into our proprietary database. This is an entry level position which is an excellent opportunity for someone who enjoys doing research, is attentive to details and is seeking enter the business world. Our Company offers a suite of product solutions in the ever changing and growing payment space. This is an opportunity to learn in a Company focused on best in breed technical solutions where your individual contributions can lead to development and growth opportunities.

Responsibilities and Duties

The Financial Data Researcher position is responsible for researching and inputting accurate financial institution data. Financial institution data is dynamic, and we require regular updates to account for mergers & acquisitions, openings/closings, title changes, and relocations. The work involves researching this data on the computer and over the phone and subsequently entering the data into a database.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Research and update financial institutions data in Company database.

• Contact financial institutions for data via phone, instant messaging and email.
• Accurately enter financial institution data into database.
• Assist with long term maintenance projects for large financial institutions. 
• Assist team with special research projects assigned for potential customers.
• Assist with testing regarding product enhancements.
• Respond and assist with inquiries related to financial institutions keeping the support team apprised of important information.
• Assist sales/support team with information in records and how certain data is presented to clients.
• Track and report technical issues and improvement requests to the manager and technical team to resolve and improve the database.
• Provide telephone and email customer support for customers requiring special research assistance.

Core Competencies

Judgment/Decision Making: Demonstrates consistent logic, rationality, and objectivity in decision making Achieves balance between quick decisiveness and slower, more thorough approaches, i.e., is neither indecisive nor a hip shooter. Shows common sense. Anticipates consequences of decisions.

Independence: While committed to team efforts, exhibits a willingness to take an independent stand. At times will "call the big plays." Is not swayed excessively by the last person talked with.

Communications-Written: Writes clear, precise, well-organized e-mails, memos, letters and proposals while using appropriate vocabulary, grammar, and word usage, and creating the appropriate "flavor. "

Team Builder: Achieves cohesive, effective (positive, mutually supportive) "team spirit" with subordinates. Team "climate" characterized by open, honest relationships in which differences are constructively resolved rather than ignored, suppressed, or denied. Treats subordinates fairly. Shares credit.

Enthusiasm: Exhibits dynamism, charisma, excitement, positive "can-do" attitude.

Position Type and Work Schedule

This is a full-time, hybrid position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:30 p.m. Days in office will be one-two per week. This position is hourly and may require overtime hours.

Travel
No travel is required.

 Education and Experience

• High school diploma required
• Associates, Bachelor’s Degree, or equivalent work experience desirable  
• Prior experience working in a bank or financial service desirable.
• Knowledge of US Financial system
• Knowledge of check, ACH, and or wire payment processing