Financial Call Center Representative (Hybrid) - CornerStone Staffing

Do you have great call center experience from a financial institution?

Do you excel in helping customers resolve issues and create lasting partnerships?

If you want to be considered for an opportunity to work for a nationally known mortgage and lending solutions provider,

APPLY NOW!

Job Title: Financial Call Center Representative (Hybrid)

Job ID: 146060

Pay: $18.50/hr.

Location: Irving, TX

Must be available to work any shift within the times listed below:

• Onsite Training Schedule: Monday - Friday (8AM - 5PM CST)

• Hybrid Work Schedule: Monday Friday (7AM CST 7PM CST) Work from Home 4 days / week. Go into the office every Tuesday

Responsibilities:

• Interface with customers to resolve 1^st and 2^nd tier/escalated customer service issues

• Investigate, analyze, coordinate and track moderately complex customer issues

• Create and maintain logs, reports, records and files

• Make proactive calls to determine issues requiring close attention, identify problems and work through to resolution

• Assist with order fulfillment

• Receive orders, reconcile information, track on spreadsheets, and follow up with customers

• Assist with customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments

Job Qualifications:

• HS Diploma or equivalent required

• Strong MS Office skills: Creating spreadsheets and presentations

• 2+ years of Banking/Mortgage/Lending Customer Service experience preferred

• 2+ years of Call Center experience REQUIRED

Application Process Includes:

• Drug testing

• Background check

• Clerical testing

• Client interviews

To Apply for this Job:

Click the Apply Online button, then:

• If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

• If you are NOT currently registered with CornerStone Staffing, click the Create Accountbutton to complete the application.

After completing the online application, email your resume toirving.resume@cornerstonestaffing.comand enter"Financial CSR"in the subject line of your email.

*If you are already registered and active with Cornerstone Staffing please reach out to your Recruiter and they can have you considered

#ZIP

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