Position Summary

The Financial Aid and Accounting Coordinator plays a crucial role in guiding students through the entire financial aid process, including FAFSA completion, award letter distribution, document collection, and financial packaging. This position is also responsible for the accurate maintenance, monitoring, and servicing of student financial records, including accounts receivable. The coordinator ensures that students complete the financial aid process promptly and that their financial aid and accounting records comply with all institutional and external financial policies and regulations.

Responsibilities

• Guide and support new and current students going through the financial aid process, including the completion of financial aid forms.
• Follow up with students regularly via email, call and text to ensure they are making timely progress toward completing all necessary financial aid steps.
• Collect and store all necessary financial aid documents per policy.
• Maintain accurate information in regards to the status of students going through the financial aid process in all relevant databases and applications.
• Work effectively with the financial aid and admissions teams to ensure students needs are addressed and positive customer service outcomes are achieved.
• Post institutional charges to student accounts in an accurate and timely manner.
• Track and collect student payments per payment plan agreements. Regularly follow up and send billing invoices to students by required deadlines.
• Routinely monitor student withdrawals or status changes. Perform appropriate refund calculations or adjustments in a timely and accurate manner per school policies.
• Routinely monitor student financial standings at the school and work effectively with students to ensure they are meeting their financial obligations.
• Ensure accuracy of student financial information (i.e. Title IV funds, scholarships, loans, payments, etc.).
• Perform all necessary tasks for closing student accounts upon student completion per school policy.
• Provide reports, maintain electronic records, and regularly communicate with private and public funding agencies on behalf of the school's Accounting Office in order to ensure students are appropriately funded.
• Responds to in-person, phone and email inquiries and requests for account balances, account status, refund activities and funding arrangements from students while implementing excellent customer service to all constituents.
• Work with members of the Accounting Office and Financial Aid Office to routinely audit and reconcile transactions stored in different systems.
• Validate, post and reconcile batch transaction postings.
• Accurately enter and maintain all necessary financial information in the school's Student Information Systems.
• Provide finance related letters, statements, notices, and electronic communications to student as necessary.
• Assist auditors by interpreting transactions, preparing reports, and analyzing accounts.
• Prepare financial related reports as requested.
• Perform other accounting or administrative tasks as assigned.

Qualifications

• Associate's degree.
• At least 4 years of financial aid or accounting related experience. Higher education experience in financial aid related roles highly preferred.
• Ability to work effectively and efficiently both independently and as part of a team.
• Excellent knowledge and experience working with spreadsheet applications (e.g. Excel, Google Sheets).
• Familiarity and comfort working with various web based applications.
• Exhibits professionalism, strong work ethics, honesty, integrity, courtesy and respect in all dealings with students, guests, or others with whom the school conducts business.
• Sound judgment and reasoning skills to problem solve.
• Detail oriented and able to multi-task effectively