Filed Service Coordinator - Ultimate Staffing Services

Our Client is Searching for a Feld Service Coordinator.

This is a brand new industry in the Green Energy field.

We will have 30,000 EV Charging lournges all over the conty.

Role Description: We are seeking a highly organized and proactive Field Service Coordinator to manage and oversee our field service activities. The ideal candidate will be responsible for coordinating service schedules, managing field technicians, and ensuring vendor SLA inheritance

Role Duties:

• Schedule field service visits with 3^rd party service partners and/ Field Service Technicians within internal SLAs
• Coordinate the ordering, shipment and delivery of materials required to complete the onsite work
• Ensure dispatched Field Service Technician arrives at site as scheduled and safely completes scope of work to the required standards
• Manage 3^rd party service partners performance to achieve Our standards
• Coordinate with internal departments as required to ensure seamless service delivery
• Act as point of escalation for field service technicians to resolve issues discovered during site visit
• Drive continuous improvement projects within the Field Service Team in collaboration with the Field Service Manager
• Maintain accurate records of service activities and vendor interactions

Ensure compliance with company policies and safety regulations.

Required Qualifications and Skills:

• Education: High school diploma or equivalent; additional education or certification in a related field is a plus.
• Experience: Minimum of 2 years of proven experience in a scheduling or coordination role, preferably in a field service environment. Candidate to provide references upon request.
• Flexible schedule: Able and willing to be on-call and work weekends as part of a rotating schedule.
• Travel: Must be able and willing to work from satellite company locations for a week's duration as required.
• Driver's License: Maintains a valid driver's license with a clean driving record and has reliable transportation.
• Communication: Advanced communication skills to serve as a link between professionals and internal department members, transmitting messages clearly and concisely, both verbally and in writing.
• Customer service: Ability to ensure client satisfaction by understanding and resolving their issues.
• Problem-solving: Capability to assist employees with project-related issues and find solutions to help them overcome challenges.
• Technology: Understanding of technological tools used by colleagues and proficiency in IT skills to manage schedules, communicate with internal/external team members, and analyze data. Demonstratable skills with Microsoft Office 365 applications (Excel, Word, Teams, SharePoint). Experience with service ticketing systems such as Zendesk, Salesforce Service Cloud, Jira Service Cloud, HubSpot etc.
• Orga

  All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.