Field Technician- Syracuse, NY - Sam Schwartz

Our Global Infrastructure team, including TYLin, Introba, Landrum & Brown, Greely & Hansen and Sam Schwartz form the Infrastructure division of Dar Group, a leading, privately-owned professional services group with a diverse history and a global presence. Dar Group’s world-class planning, design, engineering, and project management firms are dedicated to achieving our clients’ ambitions and supporting sustainable communities worldwide. The nine Infrastructure division companies are comprised of 5,000 people operating in twenty-one countries. 

Sam Schwartz, a TYLin Company, is a renowned planning and engineering firm known for the ability to solve complex transportation issues with creative, innovative, multi-modal solutions. Our work includes diverse, high-profile projects around the country, and we meet our clients’ needs through an interdisciplinary approach to building community and client values.  

Sam Schwartz, a TYLin Company, is seeking a full-time Field Technician in Syracuse, NY to assist the New York State Department of Transportation (NYSDOT) at their Transportation Management Center (TMC) in Syracuse, NY. The location for the position will be 143 Sand Road, North Syracuse, NY 13212. 

Tasks include asset management and record keeping; troubleshooting ITS/communication/network failures that include upgrading, replacing, configuring, installing adjusting/reconfiguring, and repairing field devices; confirming functional and intended displays of DMS messages; investigating reports of equipment malfunctions; inventorying operational status of ITS equipment, ITS maintenance contractor oversight and coordination.

Organizational Relationship  

Reports directly to the System Engineer I/II and Operations Manager

Primary Responsibilities  

Support field-related operations, to support the IT Network Administrator, and to provide a level of technical services outlined below. Will be required to travel to remote ITS sites as needed. Responsibilities include: 

1. Assisting the IT Network Administrator and the NYSDOT Systems Engineer with maintaining an asset management and record keeping program. This includes providing frequent updates to the ITS spare parts equipment inventory status with the IT Network Administrator.
2. Providing equipment status reports and assist in resolving trouble tickets and work orders associated with maintaining the day-to-day operations of the ITS.
3. Troubleshooting ITS communication/network failures and investigating reports of equipment malfunctions. This may include upgrading, replacing, configuring, installing, adjusting/reconfiguring, and repairing cabinet level components.
4. Supervising the installation, configuration, or upgrade to either the ATMS and/or ITS devices which are completed by other contractors. The Technician shall provide guidance to the contractor, monitor and document contractor activities, provide field verification and record repair actions. When completed, the Technician shall generate and submit daily work reports to the Regional ITS Systems Engineer.
5. Field testing various ITS equipment such as, but not limited to, dynamic message signs for display or communication issues; highway advisory radio systems for broadcasts and beacon operation.
6. Deploy, setup, configure, test and program PVMS as needed for TMC traffic management purposes.
7. Inspection and review of work repairs to the ITS infrastructure that are completed by maintenance personnel or construction contractors; preparation and processing of records related to TMC field equipment that is damaged by third parties; investigation of damage caused by traffic related incidents to assist the State in recovering costs for damages from responsible parties.
8. Supporting the Traffic Management Center (TMC) managers and system operators to provide real-time condition reports during incidents, roadwork or special events, and related services as requested.

Knowledge Skills & Abilities 

Candidates for this position should be proficient in the following areas:

• Computer/Software including: MS Office applications, spreadsheets and databases
• Plan and/or schematic reading
• Perform field work on varying terrain and weather conditions
• Electronics troubleshooting and repair/replacement of electronic devices (e.g. modems, switches and routers)
• Possess valid driver’s license

Qualifying Experience  

Field experience as a service technician in the field of Telecom, Electrical Technology or Information Technology.  

Education and Experience  

• Associate degree or higher in Electrical Engineering or Electrical Engineering Technology, Computer Science or Information Technology, OR
• 2 years of full-time employment meeting the qualifying experience

Desired Qualifications  

It is desired, but not required, that candidates for this position be proficient in the following areas:  

• Working and getting along with others in a team environment
• Troubleshooting, configuring and updating telecommunications and Information Technology systems
• Electrical safety and systems with knowledge of electrical codes and safe working practices
• Oral and written communications
• Wireless (radio and cellular) and fiber optic communication

This description reflects the core activities of the position but is not intended to be all-inclusive and other duties within the group/department may be required in addition to changes in the emphasis of duties as required from time to time. There is a requirement for the position holder to recognize this and adopt a flexible approach to work.

Sam Schwartz, a TYLin Company, is committed to pay equity. As part of that commitment, we have provided the base compensation range for this position.  $20-25 per hour.  Sam Schwartz, a TYLin Company, is proud to offer a comprehensive total rewards package. Our benefits include extensive health, dental, vision, disability and life insurance coverage, continuing education benefits, paid time off, flexible spending accounts, employee assistance program and a retirement savings plan with company matching contributions. We encourage all candidates to explore our total rewards offering.

Sam Schwartz, a TYLin Company, is an equal opportunity employer, and we prohibit discrimination and harassment of any type as protected by federal, state, or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. The company and its employees are required to comply with all local health authority, legal or lawful client requirements.

#LI- Syracuse