Field Technician - Installation & Service - CCTV - Wireless CCTV

Job description

Wireless CCTV, LLC (“WCCTV”) located in Richardson, Texas, is the market leader for rapid deployment, mobile surveillance systems specifically designed to deliver video securely and efficiently via 4G LTE networks. (http://www.wcctv.com/).

The Company prides itself on developing innovative, customer-focused products and providing world-class customer support services. The Company's range of video surveillance solutions includes:

• Rapid deployment pole cameras
• Mobile surveillance trailers
• Time lapse video services

WCCTV is experiencing tremendous growth in the Dallas / Ft. Worth metroplex. We are currently an experienced Field Technician for our Installation & Service department. Primary responsibilities of the position include installation, de-installation, repair, service and maintenance of surveillance and security equipment. Specific responsibilities include:

1. Installation of Wireless CCTV Systems

• Reviews installation schedule, confirms and tests products before deployment.
• Programs surveillance cameras / routers and related equipment in advance of installation.
• Drives to customer sites, delivers and installs Solar Surveillance Trailers and/or CCTV cameras ensuring systems are properly installed and operating prior to customer sign off. May conduct site survey prior to installation.
• Completes all installation paperwork and obtains customer sign off as required. Responds to customer questions regarding system operations as needed.
• Interfaces with onsite customers or subcontractors on new installations and service calls.
• Interfaces with internal Customer Service and Production departments on customer orders, installation information or related items.
• Manages tools & vehicle inventory on daily basis ensuring properly equipped for all installation or repair tasks.
• Adheres to all field safety requirements of Wireless CCTV and its customers.

2. Field Service and De-Installation

• Performs service and/or maintenance of WCCTV products at customer locations. Addresses and resolves customer's technical product issues through fault diagnosis, troubleshooting & maintenance of low voltage CCTV systems.
• Responsible for the de-installation/decommission of solar surveillance trailers at customer sites and delivery of trailers back to WCCTV's depot.

3. Business Improvement

• Assisting in the implementation of improvements wherever possible to reduce costs and improve time efficiency.
• Assisting and updating Production, Installation and Service processes and documentation.

Education and Experience Requirements:

• High school degree or equivalent; electronics certificate preferred. Three to five years of prior work experience in the CCTV or electronics industry required. Basic to intermediate knowledge in the use and applications of Access Control, Intrusion and Video Systems required.
• Must have a valid state driver’s license and good driving record.
• Demonstrated effective time management, planning and organization skills along with ability to multi-task as this is a “hands on” role.
• Excellent communication skills and ability to interact with internal staff and customers.
• Physical requirements include driving, seeing, lifting and carrying up to 50 pounds regularly, climbing ladders, bending, reaching, ability to distinguish colors and fine motor skills/hand dexterity for the use of tools.
• Basic computer skills to include MS Office and diagnostic software (e.g. PC-based).
• Intermediate to advanced knowledge of computer networks, including TCP/IP, DNS, DHCP, gateways, routers, switches preferred.
• Ability to work outdoors in all types of weather is required.

Work hours are Monday through Friday generally between the hours of 7:00 am and 5:00 pm (start time may vary based upon customer installation schedule). Ability to work some overtime on occasion is required. Company truck is provided for all installation and service calls.

Compensation and Benefits:

• Starting hourly rate of $17 to $23 per hour depending upon experience.
• Company provided medical, dental, vision and life insurance along with 401(k) Plan with Company match.
• 10 days of vacation/paid time off (increases with length of service) along with 7 paid Company holidays.

WCCTV is committed to the success of its employees and demonstrates this through our development of people. The successful candidate can expect to receive comprehensive training, coaching and support as well as opportunities for advancement.

WCCTV is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Experience:

• CCTV equipment: 3 years (Required)
• electronics: 3 years (Preferred)
• Computer skills: 3 years (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 25% (Required)

Work Location: On the road