Field Technician II at Edge Communications

Company Description

Edge is an innovative provider of business technology services. We possess all the engineering, integration, installation, and support resources required to deliver premium voice, data, Wi-Fi, cybersecurity, connectivity, and IT solutions.

Position Description

Install and support Edge's standard customer premise data & communications network systems for businesses throughout the US.

Primary Responsibilities

• Install customer network equipment (e.g., switches, firewalls, phones, UPSs, gateways, servers, Cat5e & Cat6 patch cabling, and etc.)
• Perform onsite troubleshooting and testing (under guidance and supervision of remote engineers) via Navitek, Fluke, NetTool etc.
• Conduct customer site surveys

Other Responsibilities

• Communicate effectively with customers, team members, and project management clearly and concisely regarding technical issues
• Maintain accurate records of work performed & thoroughly inventory equipment
• Oversee and coordinate with third-party vendors

Experience and Education:

• Minimum of 5 years of experience in telecommunications, networking, or related field

Benefits

At Edge Communications, we deeply appreciate the hard work and dedication of our team members. We understand the importance of taking care of our employees, which is why we offer a competitive compensation package that includes a comprehensive suite of health benefits such as medical, dental, and vision coverage, as well as company-paid life insurance and short- and long-term disability insurance. We are committed to nurturing your professional growth and paving the way for your future success within the company. Our aim is to create a supportive work environment where learning and growth are valued on our collective journey. We emphasize a collaborative and innovative team atmosphere, ensuring that each employee has the chance to make a meaningful impact on our processes, strategic decisions, and organizational culture.

Required Experience

• Based in our Plano, TX office but must have the ability to travel nationwide (including Hawaii) approximately 70% of the time; generally three 3-4 day trips per month, and approximately one 10-day trip per quarter
• Basic knowledge of data and voice communications networking
• Understanding of cable patching processes and procedures
• Ability to perform rack and stack activities
• Ability to lift up to 75lbs, capable of working aloft
• Ability to work weekends and overtime when needed
• Strong problem-solving skills
• Strong written, verbal, and relationship skills
• Strong work ethic, excellent attendance and flexibility to work overtime
• Self-motivated, detail-oriented, and organized
• Ability to work inside and outside environments
• Valid driver's license and the ability to drive long distances when needed
• The ability to read and create diagrams, understand as-built documents and architectural drawings, interpret layouts and develop scope of work documents.
• Have a working knowledge of fiber optic and copper cable installation and termination standards

Compensation details: 70000-75000 Yearly Salary

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