Field Technician II - Lumen
BROOKFIELD, WI 53045
About the Job
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
As an Enterprise Field Technician II, you will have the opportunity to embark on a rewarding career by working closely with customers and collaborating with various business partners. You will be responsible for building and maintaining Lumen’s extensive network and infrastructure, addressing unique customer and network issues, and ensuring the protection of Lumen’s buried fiber assets. Your role will also involve building, testing, and delivering services and solutions to our customers, requiring a basic understanding of network equipment installation, circuit installation, and troubleshooting.
Additionally, you will be tasked with preventive and demand maintenance of the network and critical infrastructure. Effective materials management and proficient use of company systems and applications will be essential to your success. As a key player in our team, you will contribute to the seamless operation and reliability of our network, thereby enhancing customer satisfaction and supporting Lumen's mission to deliver exceptional connectivity solutions.
Location and Schedule
- We are looking for individuals who are in the Brookfield, WI area
- This position is a work from work position.
- Normal work hours are 8:00 am – 5:00 pm with lunch break.
- Execution of the role will require some after-hours support and on-call and overtime responsibilities.
The Main Responsibilities
- Perform network/customer equipment installations, provision and test circuits, maintain optical and electrical services.
- Troubleshoot network/customer premise equipment, remove and replace defective modules, tracks spares and ensure repair of defective equipment.
- Actively participate and collaborate in restoration of inside and outside plant services to ensure the integrity of Lumen’s network.
- Perform basic AC and DC power installation and maintenance of equipment. (experience preferred but not required)
- Record keeping: Updating redlines design of circuits, status updates and progress of new installations, maintenances and trouble ticket reporting.
- Perform preventive and scheduled maintenance inspections on power, HVAC equipment and critical infrastructure.
- Asset management: Includes electronic equipment, test equipment, and tools. Process deliveries and replenish consumables, as well as coordinate shipping and receiving of materials. Maintain tools, test sets, and electronic equipment.
- On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
What We Look For in a Candidate
Required Qualifications:
- The ideal candidate must be flexible and hardworking with a strong focus on customer service
- 2+ years’ experience working of Installation, test, and turn-up of a variety of telecommunication equipment including SONET, DCS, DWDM, Routers and Switches.
- Possess a deep cultural awareness and be willing to learn and adapt in a dynamic environment.
- Be career oriented, demonstrate a commitment to personal and professional growth while contributing positively to the organization's success.
- Attention to detail with good organizational capabilities with good time management skills and the ability to prioritize workload
- A valid driver’s license and a satisfactory driving record is required.
- High School diploma or GED
- Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 pounds; works in all weather conditions
Preferred Qualifications:
- The ideal candidate for the Enterprise Field Operations Technician II position will exhibit a positive attitude toward culture and a growth mindset, showing a strong dedication to both personal and professional development.
- Career-minded, with a clear focus on advancing within the company, and customer-minded, ensuring top-tier service and satisfaction.
- Flexibility and dedication are key attributes; the role requires adaptability and commitment to meeting the varied needs of our clients and operational goals.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$48,700 - $65,000 in these states: WI
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits
Bonus Structure
Requisition #: 334674
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Application Deadline
01/04/2025