HVAC/Cooling Customer Engineer - SOAR Consulting
New York, NY
About the Job
ABOUT THE COMPANY:
Our Client is the world's leading supplier of computer support systems, precision air conditioning and power protection systems. The company has more than eleven manufacturing facilities along with a worldwide network of sales offices, distributors and service centers covering more than 100 countries. They are a Fortune 100 company with over 140,000 employees and annual sales of over $24 billion.
POSITION SUMMARY:
A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on the company's Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager.
QUALIFICATIONS:
Minimum Job Qualifications:
- Familiarity with electrical / electronic test equipment and fundamentals
- Must be able to read and interpret electrical line diagrams and blueprints
- Working knowledge of OHM’s law and HVAC theory
Technical skills:
- Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
- Elementary fix/repair techniques based on directed supervision
- Capable of completing tasks and return unit to full operating conditions based upon directed supervision
- Ability to summarize and report all work related tasks performed
Strong skill sets:
- Communication skills
- Customer service skills
- Troubleshooting skills
- Safety procedures
- Organizational and planning skills
- Computer skills
- Mechanical aptitude
EDUCATION AND CERTIFICATIONS:
Required experience (one or more of the following)
- High School Diploma or G.E.D. equivalent
- HVAC – Certificate Program degree or equivalent experience in the field.
- Six years military experience in a related field
- Equivalent industry experience with EPA refrigerant license
- Basic electrical knowledge
RESPONSIBILITIES:
TECHNICAL:
- Render on site and phone assistance to customers.
- Communicate with National Technical Support on equipment issues
- Perform work related tasks according to company guidelines for scheduled maintenance
- Implement Field Change Notices according to published guidelines
- Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
SAFETY:
- Operate in a safe manner in accordance with published safety guidelines
- Must wear appropriate PPE as per company guidelines and accordance with job duties
- Adhere to work hours policy guidelines – “14 hours rule”
ADMINISTRATION:
- Provide accurate and timely reporting according to company guidelines
- Timecards, expense reports, mileage reports, ticket closure, forms et al.
- Maintain individual inventory in accordance with company policy
- Maintain company property according to company policies
- Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.
CUSTOMER SATISFACTION:
- Provide proper and adequate communication to internal and external customers
- Provide estimated time of arrival to the customer for where applicable
- Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
- Strive to provide all customers a “first time fix” for their equipment
- Maintain customer satisfaction rates according to company guidelines
PERFORMANCE:
- Maximize productivity by combining service opportunities
- Complete all work in an efficient and timely manner
- Capable of making technical and commercial decisions under pressure
- Properly evaluate site and equipment for appropriate billing status
- Maintain productive utilization rate according to company guidelines
- Perform inventory cycle counts according to company guidelines
- Adhere to company dress code and safety regulations
- Meet or exceed on-site response time requirements for each customer
- Understand and comply with company startup/escalation processes and procedures
- Maintain proper and adequate level of internal communications
- Managers, co-workers, Support Services, electronic communications, et al.
- Perform several work-related tasks
- Capable of working under direct supervision or independently based upon training
PHYSICAL REQUIREMENTS:
- While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds
ENVIRONMENTAL DEMANDS:
- Extreme cold (below 32*)
- Extreme heat (above 100*)
- Noise Level (Medium / High need to shout to be heard)
- Working around moving machinery (fork-lifts, tractors)
- Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
- Work outdoors (no effective protection from weather)
WORKING CONDITIONS:
- Travel is required
- Flexible schedules (weekends, evenings, and holidays)
- May have on-call responsibility
- Valid driver’s license
- Must be at least 18 years old
Compensation and Benefits
Competitive base salary, plus OT, per diem on company travel and complete corporate benefits.
8907
Competitive base salary, plus OT, per diem on company travel and complete corporate benefits.
8907
Source : SOAR Consulting