Field Technician 3 - NY - ThreePDS Inc

WANTED - Field Technicians with Desktop/Laptop Repair Experience!!!

Job Details:

Title: Field Engineer/Technician 3
Location: New York, New York 10019
Driving/Non-Driving: Non-Driving 
Position Type: Onsite
Shift: 8-5 M-F + afterhours stand-by
Is this contract to hire/possible extension? Yes, for the right candidate

Required Skill: 

• Desktop/Laptop Repair
• Laptop/ Desktop server experience
• Experience with Windows10/11 and Mac OSx 12.6 or later 

Additional Preferred Experience: 

• Customer Facing Service

Job Description:

• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations
• This is a journeyman position for the typical desk side support technician
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk
• Your assignments will range in complexity from troubleshooting and repair including reloading and re-imaging of PCs/laptops
• Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.

Responsibilities:

• Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software and peripherals
• Performs installs, moves, adds and changes as required
• Provides follow-up on problems or escalation
• Maintain a high degree of professionalism in actions, demeanor and dress
• Insures customer satisfaction throughout the service delivery transaction
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

IF INTERESTED, PLEASE APPLY AND/OR SUBMIT YOUR RESUME ASAP!!