Field Technician 3 - Los Angeles, CA - ThreePDS Inc
Los Angeles, CA 90066
About the Job
Field Technician Opportunity in Los Angeles, CA
Non-Driving
Contract - Possibility of Temp-to-Hire for the right candidate
Must Have Experience with the Following:
Location: Grosvenor Blvd, LA
Is this contract to hire/possible extension? Yes
Shift start time and end time: 8-5 M-F + afterhours stand-by
Will the individual be required to work on site/is this remote? At customer sites
Driving or Non-Driving? Non-Driving
Day to Day Work:
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair including reloading and re-imaging of PCs/laptops. Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.
Responsibilities:
Non-Driving
Contract - Possibility of Temp-to-Hire for the right candidate
Must Have Experience with the Following:
- Desktop/Laptop Repair
- Laptop/ Desktop server experience
- Mac (MONTEREY, VENTURA, SONOMA)
- WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING
- Customer Facing Service
- Windows 10/11
- MAC knowledge
Location: Grosvenor Blvd, LA
Is this contract to hire/possible extension? Yes
Shift start time and end time: 8-5 M-F + afterhours stand-by
Will the individual be required to work on site/is this remote? At customer sites
Driving or Non-Driving? Non-Driving
Day to Day Work:
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair including reloading and re-imaging of PCs/laptops. Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.
Responsibilities:
- Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
- Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, and peripherals
- Performs installs, moves, adds and changes as required
- Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanor and dress
- Insures customer satisfaction throughout the service delivery transaction
- Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.
Source : ThreePDS Inc