Field Technician 3 - ThreePDS Inc

HOT OPPORTUNITY - Field Technician 3 - Chicago, IL 


Job Details:

• Title: Field Engineer/Technician 3
• Location: Chicago, IL 60601 / various customer sites 
• Position Type: Contract 
• Shift: 8-5PM Monday thru Friday / Some afterhours on call could be required 
• Driving or Non-Driving? Non-Driving

-Role Description:

• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Required/Preferred Skills: 

• Desktop/Laptop Repair
• Laptop/ Desktop server experience
• MAC OSX (PREFERRABLY VENTURA OR SONOMA. MONTEREY IS ALSO ACCEPTABLE)
• Windows 10/11
• Must be able to pass drug and background screen

Responsibilities:

• Provides support for software, hardware and networking support for desktops, laptops and servers
• Provides maintenance and support on legacy products
• Supports Core, Installs and maintains PCs and associated software, and peripherals.
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs, networks, servers and client approved applications Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

This role requires both MAC and Windows experience in a professional setting. Windows10/11 and Mac OSx 12.6 or later is a requirement.