Field Technician 3 - Baltimore, MD - ThreePDS Inc

Field Technician Opportunity in Baltimore, MD

Must Have:

• Communication Skills
• Mac OS
• Microsoft Windows
• office 365 suite
• service now
• WIndows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting

Nice to Have Skills:

• A/V
• Customer Facing Service, Windows 10/11 skills, MAC skills

Job Details: 

• Location/Fed Ex Address: Baltimore, MD (this is the correct address!!!)
• Is this contract to hire/possible extension? Yes
• Positions: 1
• Shift start time and end time? 8 – 5, OR 9-6 (TWO POSSIBLE SHIFTS)
• Will the individual be required to work on site/is this remote? at customer sites
• Driving or Non-Driving? Non-Driving

Job Description:

• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop and laptop computers, printers, and standard software at customer sites and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity, from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing hardware and software products.
• This role requires MAC OSx, Windows 10/11, Service Now and Office 365 Suite experience in a professional setting. A/V experience would be a plus.

Responsibilities:

• Provides support for software and hardware for desktops and laptops
• Provides maintenance and support on legacy products
• Installs and maintains PCs and associated software and peripherals
• Performs installs, moves, adds and changes as required
• Tests and certifies PCs and client approved applications
• Provides follow-up on problems or escalation
• Maintains a high degree of professionalism in actions, demeanor, and dress. C-Level support will be required.
• Ensures customer satisfaction throughout the service delivery transaction
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• May be required to assist with support of servers or network devices with guidance through support. Certification not required

This role requires both WIndows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting

Requirements:

• Must have experience with Installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations
• Windows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting
• CUSTOMER SERVICE EXPERIENCE IS VERY IMPORTANT
• Service now and Office 365 Suite experience
• A/V experience nice to have but not required

#IND1