Field Technical Support Specialist - Randstad USA
Waunakee, WI 53597
About the Job
The Field Technical Support Specialist is responsible for providing installation, start-up, preventative maintenance, and technical troubleshooting support for dealers that sell and support our proprietary VMS systems.
Responsibilities:
- Working in the field assisting the dealers with installation, start-up, preventative maintenance, and troubleshooting of VMS systems and related equipment
- Will support field technicians with latest technical information
- Help staff the VMS helpdesk for urgent troubleshooting assistance during your turn in the rotation
- Respond to calls and tickets via the VMS helpdesk phone line and ticketing system
- Perform troubleshooting through diagnostic techniques and pertinent questions
- Direct unresolved issues to the next level of support personnel
Skills:
- Great communication skills
- Ability to work independently
- Basic Computer skills
- Knowledge of hydraulic, pneumatic, electrical, electronic and vacuum systems
- Knowledge of dairy industry is a plus
- Ability to speak Spanish is a plus
- 50-75% Travel may be required within the USA, some international travel as needed
Experience:
- BSc/BA in Engineering, Agriculture or related discipline or 5+ years of experience as a field service technician
- Experience working in the dairy industry
location: Waunakee, Wisconsin
job type: Permanent
salary: $60,000 - 90,000 per year
work hours: 8am to 5pm
education: Bachelors
responsibilities:
Responsibilities:
- Working in the field assisting the dealers with installation, start-up, preventative maintenance, and troubleshooting of VMS systems and related equipment
- Will support field technicians with latest technical information
- Help staff the VMS helpdesk for urgent troubleshooting assistance during your turn in the rotation
- Respond to calls and tickets via the VMS helpdesk phone line and ticketing system
- Perform troubleshooting through diagnostic techniques and pertinent questions
- Direct unresolved issues to the next level of support personnel
#LI-CB6
qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Bachelors
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.