Field Technical Support Representative - Greensboro, NC - Georgia IT Inc.
Greensboro, NC
About the Job
Field Technical Support Representative
Location: Greensboro, NC
Duration: Long-term
Rate: DOE
US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job
Skill Requirements:
Location: Greensboro, NC
Duration: Long-term
Rate: DOE
US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job
Skill Requirements:
- Bilingual, local language + English
- WIC - face-to-face at front desk experiences with:
- ServiceNow ticket handling
- Mobile Devices (+ Laptops) HW & SW related issues (strong)
- How-to assistance of showroom Devices or End User assigned IT Equipment
- vWIC (Local Service Desk) - experiences with:
- Remote support
- Software-related issues (Standard & Non-Standard)
- Line of business application-related issues
- DSS - recommended experience level:
- ServiceNow ticket handling
- PXE boot staging process (+ updating Master cache PC)
- SCCM SW deployment issues (front end)
- Hand and eyes experiences for MFP, Standalone, Networked Printers & Scanners
- Smartphones & Portable Devices experiences for SIM configuration, how-to questions,
Hand on eyes software issues (IOS, Android, and Windows) - Standard and nonstandard HW Devices (peripherals like monitors, label printers, etc.)
- Network cabling and port patching, Wi-Fi network, replacement of router, HUBS of
Switches (local task) - Document management like IP spreadsheets, Asset Management, etc.
Stock management (incoming & outgoing IT goods)
Main characteristics for a UWF Engineer: - Logging, resolving, and assigning incidents into ServiceNow
- Education: Associates, Bachelor's Degree or equivalent experience.
Source : Georgia IT Inc.