Field Technical Support Rep-3 - eTeam Inc.
Atlanta, GA 30319
About the Job
Job Title: Computer Hardware & Audio/Video Support Technician
Location: Atlanta, GA 30319
Summary: Our Computer Hardware & Audio/Video Technicians install, configure, and maintain computer, audio/video, and digital signage equipment on-site for one of our large clients. This role directly interfaces with the client and as such requires experience navigating technical matters with a high level of customer service and empathy.
Key Responsibilities:
" Install, configure, and maintain audiovisual equipment, including monitors, audio devices, digital signage, and video conferencing systems.
" Perform cable runs for network and audiovisual equipment.
" Perform routine equipment checks and maintenance to ensure functionality and reliability.
" Assist employees and visitors in using technology effectively.
" Troubleshoot technical issues related to audiovisual equipment and provide timely solutions.
" Keep inventory of audiovisual equipment and recommend upgrades or replacements as needed.
" Train employees on how to use technology and provide user guides.
" Coordinate with vendors for equipment repairs or replacements under warranty.
" Assist in planning and executing technical aspects of company events and presentations.
" Maintain an organized and clean environment.
" Ensure proper recording, documentation and closure in ticketing system.
Qualifications:
" High school diploma or G.E.D. Relevant coursework in audiovisual technology is a plus.
" Five or more years of field support experience.
" Proven experience setting up and maintaining computer hardware, audiovisual equipment, digital signage, and performing cable runs.
" Experience working with corporate hardware, software and equipment.
" Able to lift 45 pounds.
" Deep understanding of computer hardware components.
" Experience navigating technical issues with a high level of customer service and empathy.
" Excellent verbal and written communication with the ability to tailor communication style to different audiences.
" Experience working in a dynamic, fast-paced environment.
" Ability to work independently as well as part of a team.
" Strong analytical and problem solving ability.
" Attention to detail and a commitment to providing a high-quality user experience.
" Strong organizational and time management abilities.
Work Environment:
" Office environment.
" Dress code: Business casual.
Location: Atlanta, GA 30319
Summary: Our Computer Hardware & Audio/Video Technicians install, configure, and maintain computer, audio/video, and digital signage equipment on-site for one of our large clients. This role directly interfaces with the client and as such requires experience navigating technical matters with a high level of customer service and empathy.
Key Responsibilities:
" Install, configure, and maintain audiovisual equipment, including monitors, audio devices, digital signage, and video conferencing systems.
" Perform cable runs for network and audiovisual equipment.
" Perform routine equipment checks and maintenance to ensure functionality and reliability.
" Assist employees and visitors in using technology effectively.
" Troubleshoot technical issues related to audiovisual equipment and provide timely solutions.
" Keep inventory of audiovisual equipment and recommend upgrades or replacements as needed.
" Train employees on how to use technology and provide user guides.
" Coordinate with vendors for equipment repairs or replacements under warranty.
" Assist in planning and executing technical aspects of company events and presentations.
" Maintain an organized and clean environment.
" Ensure proper recording, documentation and closure in ticketing system.
Qualifications:
" High school diploma or G.E.D. Relevant coursework in audiovisual technology is a plus.
" Five or more years of field support experience.
" Proven experience setting up and maintaining computer hardware, audiovisual equipment, digital signage, and performing cable runs.
" Experience working with corporate hardware, software and equipment.
" Able to lift 45 pounds.
" Deep understanding of computer hardware components.
" Experience navigating technical issues with a high level of customer service and empathy.
" Excellent verbal and written communication with the ability to tailor communication style to different audiences.
" Experience working in a dynamic, fast-paced environment.
" Ability to work independently as well as part of a team.
" Strong analytical and problem solving ability.
" Attention to detail and a commitment to providing a high-quality user experience.
" Strong organizational and time management abilities.
Work Environment:
" Office environment.
" Dress code: Business casual.
Source : eTeam Inc.