Field Technical Support at US Tech Solutions, Inc.

Duration: 12+ Months (Contract to Hire)

Job Description:

Provides on-site field support to customers, including installation and servicing and repairing of systems and equipment. Answers customers questions to resolve issues, refers other issues/ questions to appropriate personal/ management for follow up testing and trouble shooting.

Responsibilities:

· Manages the onsite delivery of software services, installation, and configuration for customer environments.

· The job solves various business systems, networking, and applications problems for standard industry servers, specialized or complex clustered environments.

· Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.

• Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.

• Assists in instructing customers in the operation and maintenance of systems/equipment.

• Acts as a liaison with customers on administrative and technical matters for assigned projects.

• Assists in the design of basic technical programs for projects or enhancements to existing programs.

Knowledge and Skills:

• Performs analyses and prepares reports on system problem trends and issues.

• Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.

• Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.

• Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.

• Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.

Education:

· High School Diploma, Associates, Bachelor's Degree or equivalent experience.

Experience:

· 3 to 5 years.