Field Support Technician at Putzmeister

Summary:
Act as the Putzmeister Field Service Representative in the assigned region and build/maintain business relationships, which position Putzmeister as providing Premier Product Support. Establish regular communications and planning cadence with Regional Sales Directors and Parts Sales Representatives to achieve sales and product support objectives.


Essential Duties and Responsibilities:
? Manage time and territory to provide timely & effective resolution of customers equipment problems/concerns in the field, sometimes in difficult situations.
? Travel to customer locations, often on very short notice, to perform in-depth troubleshooting on electrical, hydraulic, mechanical, and interrelated problems.
? Professionally communicate information concerning repairs, production issues, product quality, or customer-related issues.
? Provide in-service or commissioning of new equipment at customer locations. Complete handover documentation.
? Provide professional training on machine operation, troubleshooting, and repair techniques to customers/agents in the field.
? Provide technical support to the agent/customer via multiple channels (email, telephone, text, etc.) and manage Warranty / Goodwill issues and concerns.
? Coordinate boom inspections and welding repairs as needed by customers. Provide/complete the required documentation for records.
? Market / Support Authorized Service Centers (dealers) to customers for repair work and parts purchases (in and out of warranty).
? Aided in the evaluation and selection of potential service centers (dealers). Assist and measure service center against established PM Service Standards.
? Prepare timely field service reports in a well-written and concise manner and file them weekly.
? Keep abreast of industry technology and trends, including concrete pumping applications/processes.
? Perform additional duties as requested or required.

Qualifications:
? Excellent communication skills.
? 5-10 years of technical experience.
? Travel 75% +

Education/Certification/Training:
? Associate or BS degree in Engineering, Heavy Equipment Technology, Industrial Technology, or equivalent experience.
? In-depth knowledge of mobile hydraulic, electrical, and mechanical systems.
? Multi-lingual individual a plus (Spanish and/or German)
? Concrete industry experience a plus
? Mandatory safety training (see Total Compliance Management program).
? On-the-job training.

Work Environment/Physical Demands:
? While performing the duties of this job, the employee is regularly exposed to dust, working near moving mechanical parts, and occasionally exposed to chemicals.
? While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions, which may sometimes be extreme.
? While performing the duties of this job, the employee is occasionally exposed to very loud noise.
? Proper work attire, steel-toe safety shoes, and safety glasses/goggles must be worn as the site requires.
? While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend, and use hands to finger, handle, or touch; frequently required to push and pull.
? Ability to regularly lift and/or move up to 15 pounds; occasionally lift and/or move up to 70 pounds.
? Specific vision abilities required by this job include close, peripheral, and the ability to focus.


The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

The above information includes the general details necessary to describe the principal duties of the job identified. It shall not be interpreted as a detailed description of all the work requirements that may be inherent in the job.