Field Support Technician I - GES

Overview:

GES, Global Experience Specialists, is a global exhibition services company with a legacy spanning over 90 years and teams throughout North America, Europe and the Middle East. We create some of the most influential exhibitions in the world – think international medical symposiums, industry leading exhibitions for technology, manufacturing that help communities meet, educate and move their mission forward. From initial strategy to show-stopping audio visual, accommodations to award winning creative – and every detail in between – we create shows that propel commerce, education and community!

Our mission is to deliver extraordinary exhibition experiences through simple, user-friendly services and best-in-class execution.

A Field Support Technician I provides one-on-one computing support, office network support, and manages day-to-day onsite computing operations. Support is performed independently in a helpdesk ticketing environment and incorporates (but is not limited to): computer hardware, software, enterprise data communication systems, wireless devices, routers, switches, mobile phones, printers, hotspot equipment, and other electronic equipment and peripherals.

 

As a Field Support Technician I, you will be required to travel to remotely supported offices as needed to assist in various IT projects, such as: computer lease returns, consolidation of office space and equipment, and various system installations. Travel could be extensive, encompassing multiple trips to multiple cities per year. The Field Support Technician supports a multi-faceted computing environment consisting of GES facilities, remote systems, and show site venues.

Responsibilities:

• Provide excellent customer service, including taking ownership of site-wide IT related issues.
• Diagnose and troubleshoot intermediate to complex issues dealing with hardware, computer operating systems, software applications, networks, and analog/VoIP phone systems.
• Perform installations, upgrades, and modifications of computer hardware, software, phone systems, and network equipment based on need.
• Serve as an intermediary between end users and third-party vendors for hardware and software support.
• Manage staging showsite equipment in cities that request that assignment.
• Document support procedures within a helpdesk ticketing environment.
• Maintain an inventory of computer equipment, including showsite printers and network kits.
• Maintain neat and organized IT areas through all supported sites.

Qualifications:

• A bachelor’s degree in MIS or computer science related field, or an equivalent of 3+ years of experience in a technical support role providing support for an enterprise level infrastructure.
• 3+ years of PC and Mac based hardware experience.
• Demonstrated experience in repairing and maintaining computer equipment.
• Working knowledge of Microsoft, MacOS, Android, and iOS operating systems.
• Working knowledge of server and network maintenance.
• Possess strong organizational skills and manage multiple tasks within a fast-paced environment to meet time and budgetary deadlines.
• Able to self-manage with the ability to take the initiative to improve upon existing processes, creating new ones and gaining approval.
• Build strong relationships with users, management, and third-party vendors.
• Capable of occasional strenuous physical activity, including lifting and carrying equipment.
• Out-of-town travel could be required based on the organization’s need to support showsite and office operations in other cities.
• Must be able to work on-call as needed on weeknights/weekends.
• Must be able to work holidays or as needed by management.

Work Environment:

 

Benefits:    

 

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

And much more……

EEO Information:We are making intentional efforts to promote positive work environments that welcome a variety of backgrounds. We are an equal opportunity employer and understand that for our community to thrive, we must appreciate and celebrate each one of our team members’ own uniqueness.