FIELD SUPPORT SPECIALIST REMOTE - Spherion

TWe are seeking a Field Engagement Specialist to join our team in delivering innovative access control solutions. In this dynamic, travel-intensive role, you will provide on-site support to customers, ensuring successful installations, compliance with standards, and long-term project success. You'll act as a trusted advisor, collaborating with internal teams and customers to resolve challenges, deliver training, and enhance satisfaction. This role offers the chance to grow your technical expertise while making a meaningful impact in a recession-resistant industry.

As part of our team, you'll enjoy:

Comprehensive health coverage, including medical, dental, vision, and mental health services.
Generous vacation (21 days annually) and paid holidays.
401(k) with company matching to secure your future.
Mentorship, coaching, and paid volunteer opportunities.
Performance bonuses, recognition programs, and team-building activities.
Life, disability, critical illness, and accident insurance for peace of mind.
Fully covered travel expenses, including hotel, airfare, and car rental.

Responsibilities:
Customer Advocacy: Conduct site visits to assess needs, evaluate conditions, and ensure customer satisfaction.
Technical Expertise: Develop and apply knowledge of access control systems, door hardware, and power panels.
Project Support: Collaborate with project managers and sales teams to address site-specific challenges.
Problem Solving: Diagnose and resolve on-site issues, minimizing downtime.
Training & Commissioning: Assist with system commissioning and provide hands-on training for end users.
Relationship Building: Build strong, professional relationships with customers and stakeholders.
Travel: Manage extensive travel (75%) within your region, ensuring timely site visits.
Reporting: Document site assessments, customer feedback, and resolutions.
Safety & Compliance: Follow safety protocols and ensure installations meet industry standards.

Working hours: 9:00 AM - 5:00 PM

Skills:
Technical knowledge of door hardware, electric door switching, and fire egress.
Experience with security product installations.
Familiarity with construction sites.
Hands-on installation skills with basic tools.

Education:
No Degree Required

Experience:
1-4 years

Qualifications:
At least one year of experience in a trade skill within the low voltage industry.
Strong written and oral communication skills.
Willingness to learn and explain integrated solutions.
Flexibility for extensive travel (75%), including overnight stays.
Clean driving record and active passport.
Attention to detail and the ability to deliver timely, accurate results.


Apply today

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).