Field Support Specialist - ABIDSS, Inc.

Overview

Are you looking to start an exciting career in the healthcare industry?

ABI currently has an excellent opportunity for an ambitious Field Support Specialist.  We are seeking a customer service-savvy professional who is keen to pick up on important details and looking to thrive in a fast-paced, growing environment.  

Our Field Support Specialists are responsible for transfering written notes on the work order(s) by Field Representatives into WinCopy, SolCom, and Excel sheets. 

This role is a full time positon with a standard work schedule Monday-Friday: 8am-5pm with some overtime on an as-needed basis. 

We've got an awesome team already, but there's always room for more!   Join our team and discover how you can shape your own future at ABI. 

Responsibilities

Essential Functions

• Enter status of all work orders to and from the field into various systems, and reports.
• Track work orders held in the field, and report possible missing work orders to supervisor.
• Redistribute work orders, records, X-Ray films, and any other item(s) to other departments as required.
• Communicate with personnel in the field when required.
• Correspond with all departments concerning status and movement of work orders in the field or in the field department via email and phone.
• Maintain and organize work flow of all new incoming work orders and deliveries received.
• Log in / status Field Representative’s daily routes efficiently on daily basis.
• Route and status deliveries received on daily basis.
• Communicate and report all errors identified to the Field Supervisor.
• Weekly work flow and billing month end expectations may require extended hours.dmi

Clerical

Administrative

Assistant

Workers Compensation

Workers Comp

Insurance

Legal

Qualifications

Field Support Specialists come from various backgrounds including data entry, medical, legal, insurance, clerical, customer service, and more! 

• High School graduate and/or GED equivalent. College education is desirable but not required.
• Strong attention to detail. 
• Excellent written and verbal communication skills. 
• Telephone system, computer, fax machine, copiers/scanners

ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.

ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans