Field Support Representative at Patterson

The Field Service Technician works independently and with a team to provide; repair, maintenance service and technical training to users of ingredient dispensing and control systems.  These systems are used at feed yards, feed mills, and dairies, to assure uninterrupted and continuous feed processing operations. The Field Service Technician also works in cooperation with operations management and all of the Operational Business Teams to direct the movement of products from the manufacturer to the customer in the most cost effective and efficient manner.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

• Service, troubleshoot, and repair all types of equipment and systems in operation at customer locations.

• Monitor systems at assigned customer locations for proper operation and adjust or repair as needed.

• Monitor inventory of products used at assigned customer locations to assure that inventory is always adequate for continuous operation.

• Deliver products from warehouse to customer location as needed.

• Provide technical assistance and training to customers as needed for proper operation of equipment and systems to achieve desired results.

• Travel to customer locations in company vehicle; maintain vehicle and personal driving record to meet company requirements.

• Complete all records and documentation as required.

• Work overtime as required and without notice if necessary.

• Perform other duties as assigned to the Field Service Technician

Required Qualifications

• At least one year of work in equipment service or operation of agricultural equipment required.

• High school diploma is required.

• Technical school degree or college degree is preferred.

• Installation or operational experience of feed manufacturing, handling, and distribution is preferred.

• Strong verbal and written communication skills. Ability to speak limited Spanish is desired.

• Strong interpersonal and customer service skills.

• Ability to prioritize.

• Strong math, analytical, and troubleshooting skills.

• Be self-motivated and organized.

• Have an aptitude for and a working knowledge of Windows based PC’s.

• Have an aptitude for and a working knowledge of mechanical, electrical, and electronic devices and their use.

• Have a valid driver license and be able to pass a criminal background check, drug test, and motor vehicle record check.

• Knowledge of cattle feeding, feeding systems, feed ingredients, and feed formulation is desired

Working Conditions

• Outdoor service work 40-60% of the time.

• Lift and carry up to 60 lbs.

• Occasional ladder climbing and work on elevated equipment.

Travel and On-call

• Local travel 75-100% of the time.

• Limited overnight travel.

• Overnight travel up to 1 week / month for first year

• Provide technical assistance and support as needed to customers during non-working hours (mornings and evenings) and when “on-call” (weekends).

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