Field Support And Installation Engineer - Viasat, Inc.

About us:

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do:

• The Field Support & Integration Engineer, is a key member of ViaSat’s Commercial Airline Support team, which helps deliver and maintain ViaSat’s best-in-class “ViaSat In-Flight Connectivity” services to our Commercial Airline customers.
• The Field Support & Integration Engineer plays a critical part in supporting existing customer aircraft and in the service launch of new customers, supporting system activations and over-the-air system checks for new installations of the ViaSat onboard In-Flight Connectivity (IFC) solution.
• The Field Support & Integration Engineer ensures that all work is carried out in accordance with ViaSat procedures and airline manuals, following regulatory body requirements (FAA/EASA etc).
• The Field Support & Integration Engineer collaborates with internal and external partners and be able to communicate effectively with diverse audiences including engineering teams, program management, customers, and third party partners & suppliers.
• The ideal candidate will have a background in commercial aircraft systems, specifically electrical and avionics equipment problem solving and testing. 
• The critical nature of the work requires good judgment, initiative and specialized technical expertise to understand problems and develop recommended solutions.
• This role requires working both as part of a globally distributed team, and independently as a remote resource.
• Previous experience working in a remotely connected team is a plus.
  

The day-to-day:

• Assist ViaSat’s customers with the planning and execution of maintenance, troubleshooting, and repair efforts.
• Ensure complete and accurate documentation and records of all maintenance work performed on customer aircraft (if required by the airline).
• Travel to customer maintenance locations on short notice.
• Provide training to maintenance vendors and airline personnel on installation and maintenance of the ViaSat IFC solution.
• Ensure all required and preventative maintenance is performed in accordance with company, airline and regulatory body requirements.
• Establish and maintain working relationships with OEM’s, airline partners, and third-party maintenance personnel.
• Provide remote assistance to support diagnostic checks on ViaSat IFC equipment installed on customer aircraft.
• Provide a timely remote response and resolution to any service inquiry related to installation and maintenance.
• Ensure all install aids and equipment required to maintain the ViaSat IFC service is available and up to date.
• Assist Field Support Manager in the development of improved maintenance and preventative maintenance of the ViaSat IFC solution. This includes the ability to translate real world processes into rack testing new software releases.

What you'll need:

• Associate Degree or equivalent in Aircraft Maintenance, Electrical Engineering, Computer Science or other relevant field preferred.
• Ability to interpret technical manuals and schematics including engineering items supporting the installation and repair of the ViaSat IFE system.
• Prior experience in a Technical Support or NOC role preferred.
• Prior experience working in a field support capacity.
• Experience in IP networking preferred.
• Experience working with Linux/Unix.
• Ability to work a flexible schedule in a 24x7 environment as needed to support round-the-clock operations.
• Strong written and verbal communication skills, including the need to present complex technical material to a variety of audience.
• Ability to travel up to 75%, including internationally.

What will help you on the job:

• FAA certification for aircraft maintenance. A background in Avionics and Aircraft maintenance.
• Prior experience with RF Satellite or Wireless Communication systems.
• Experience working as part of a geographically distributed team with remote supervision.

 

FAA safety sensitive:This is an FAA safety sensitive position, which requires participation in our Drug-Alcohol program, including pre-employment testing and random testing. It is an essential function of the position that the employee meets the safety requirements of the FAA.Salary range:$83,100.00 - $144,500.00 / annually :At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat’s comprehensive benefit offerings that are focused on your holistic health and wellness at https://careers.viasat.com/benefits.EEO statement:

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.