Field Supervisor/Sergeant - CYB Human Resources

Classification:

Non-Exempt 

Reports to: Denver Metro Security – Administrative Lieutenant / Operations Support

Location: Lakewood, CO

Summary/Objective: The Field Supervisor/Sergeant position requires overseeing all officers during each shift, with responsibilities split evenly between in-office and fieldwork. Candidates must have prior security experience and demonstrated management/supervisory experience. The role involves leading by example through strict adherence to DMS policies, standards, and our code of ethics. This role is crucial for maintaining accountability and fostering professionalism.

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. Check on officers and ensure their needs are met.

2. Conduct thorough inspections of sites to identify and address any hazards, security concerns, or potential risks to our Officers, vehicles, or clients.

3. Inspecting vehicles in the field. To include a 360-degree exterior vehicle inspection, and interior inspection on all vehicles in the field at least twice a week.

4. On the Job Training, both for patrol and static locations.

5. Assisting in the development and reinforcement of a positive culture company wide. Denver Metro Security.

6. Verifying adequate staffing levels at all sites. In the event of a call-out or absence without notification, the Sergeant will promptly notify administrative staff and/or maintain the post until relieved.

7. Will promptly respond to all Officer-related calls in the field and provide necessary back up and assistance.

8. The Field Supervisor/Sergeant must promptly respond to all calls for assistance from officers and ensure appropriate follow-up actions.

9. The Field Supervisor/Sergeant will handle on-call responsibilities and follow up notifications.

10. The Field Supervisor/Sergeant will handle all special reports and advise management teams per notification requirements.

11. As an administrative role in the office, the Field Supervisor/Sergeant will review all Track Tic reports promptly each morning. This includes, but is not limited to, reviewing Daily logs, vehicle records, and incident reports.

12. The Field Supervisor/Sergeant will ensure all officers have checked in and reported for duty on time using the Track Tic program and supervisor phone.

13. Maintain the incident report database for daily incidents.

14. Must possess computer skills including but not limited to Microsoft Office, Track Tic, and other 3rd party programs.

Supervisory Responsibility

This position is responsible for supervising:

● Will operate as the highest-ranking supervisor for all incidents on sites until relieved by a Lieutenant or higher.

● Will assist in the improvement and training of Officers on a Performance Improvement Plan (P.I.P.)

● While on duty, will maintain the patrol/supervisor phone. Responding to all calls in a professional, courteous, and prompt manner.

● To train DMS Officers and build professional relationships that will see DMS generating quality services at all locations.

● Upholding all DMS policies, standards, and the code of ethics we strictly adhere to.

Work Environment:

This role entails both indoor and outdoor responsibilities, necessitating vigilance in potentially hazardous environments such as construction zones, open areas, and locations with safety risks. These responsibilities may necessitate work in various weather, including extreme heat, extreme cold, or blizzard conditions.

Requirements

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or listen. The employee is frequently required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to lift products occasionally and supplies, up to 20 pounds and to bend and stand as necessary.

Ability to work in various environments, including inclement weather, occasional lifting or carrying of up to 40 pounds, climbing stairs, ramps, or ladders as needed, and standing or walking on various surfaces for extended periods.

Position Type/Expected Hours of Work:

The intended work week is Saturday, Sunday, Monday, and Tuesday but must be flexible. 10 Hr. shifts. Evening, weekend, and holiday work is required. This is an evolving position, weekly, monthly, and to the needs of the Division. Therefore, flexibility is a key element of this position.

Travel

Officers are required to travel to job postings as needed, travel is required and may be up to an hour away from the company office in the local area. Overnight travel to the local area may be required. Officers will be required to complete DMS's 40-hour training at the company office at 1320 Simms Street #100 Lakewood, CO 80401.

Required Education and Experience

1. High School Diploma - or the equivalent (for example, GED) Some College Courses

2. Fluent in English, proficiency in ready and writing.

Additional Eligibility Qualifications

1. Have been with Denver Metro Security Inc. for at least 6 months. (For internal)

2. One year of previous supervisory experience.

3. You may not have received a write-up in the last 90 days. (For internal)

Work Authorization/Security Clearance (if applicable)

Employee must be authorized to work in the United States and must possess a valid driver’s license.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and Experience: · High School Diploma or equivalent · Minimum 21 years of age · Pass pre-employment Drug Screen · Complete DMS's 40-hour training and firearms courses · Pass FBI/CBI Background check annually. · Maintain an Armed Denver Merchant Guard License · 3+ years of security operations experience · 1+ year of supervisory experience · Effective written, oral communication, and interpersonal skills Preferred Education & Experience: · Possess an Armed Denver Merchant Guard License · Valid CPR certification Work Authorization/Security Clearance: Must be authorized to work in the United States and possess a valid driver's license. Other Duties: This job description may evolve to meet divisional needs, and responsibilities may change accordingly.