Field Supervisor II at Essential Utilities

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities.  If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. 

SUMMARY:

Are you looking for a fantastic career at Aqua America? We have an excellent opportunity for a Field Supervisor for the Honesdale division under the direction of the Northeast Area Manager. The Field Supervisor will be responsible for the assigned water and wastewater facilities' operation, maintenance, staffing, safety, budgeting, and business and employee performance.  Water facilities include well houses, water treatment equipment, water mains, valves, fire hydrants, service lines, meters, and any other present or future water system and distribution system assets serving developments owned and/or operated by Aqua PA in the Honesdale division. Wastewater facilities include wastewater plants, assets, and collection systems, including lift stations serving developments owned and/or operated by Aqua PA in the Honesdale division.

ESSENTIAL DUTIES:

Supervises a team that includes facility operators, seasonal employees, and contractors while focusing on safety, compliance, and operational excellence.

Interviews, hires, sets high-performance standards, and manages performance following all applicable HR policies and procedures. Oversee the onboarding and training of new employees.

Conduct regular meetings with assigned staff for Company updates, continuous improvement ideas, and otherwise share information in line with high-performing culture initiatives.

Manage the Company’s Work Order process for the assigned area. Review the status of Work Orders regularly and take action to ensure close-out per requirements and reclassification if miscoded.

Implement Aqua safety policies and procedures. Review job sites and Company operating sites and equipment for safety compliance and act on deficiencies.

Establishes and implements training programs for staff to ensure continued competency in assigned roles.

Performs performance reviews and performance management of staff. Reviews six-month probationary evaluations for operations personnel.

Process invoices, purchase requisitions, and other accounting controls to ensure compliance with budgets and work processes.

Supervises the operations, maintenance, and regulatory compliance of the Honesdale water and wastewater systems. Investigates system upsets, determine corrective action, and directs the operational staff in their required responses.

Monitors and maintains materials inventory of required equipment (parts, tools, chemicals, etc.).

Coordinate with other operational groups to share resources to meet work demands.

Responsible for the maintenance of the systems’ assets for both employee and contracted work, including replacement, relocations, and repairs of system appurtenances. Ensures that all activities are completed in accordance with company and regulatory agency standards.

Responsible for the operations budget and assists the engineering department in managing the capital budget for water and wastewater priorities. Prepares and monitors expense budgets to ensure adherence to established expense limits and provides explanations of variances as needed. Works closely with the engineering and senior management teams on the funding and completion of capital projects.

Maintains databases that track and support operations, including reporting on compliance-related activities such as compliance sampling, compliance data submission, hydrant flushing, valve exercising, water loss, production, PA One Call system, etc.

Partners with the area engineering department to ensure construction projects within the area of responsibility meet company specifications and are appropriately documented and completed in accordance with established timelines.

Builds and maintains close working partnerships with area public utilities, area municipalities, PADEP, SRBC, and local fire departments. Represents the company in meetings with the township, county, and applicable regulatory agencies to coordinate construction and maintenance projects and other company-related business.

Maintains awareness of all regulations affecting the utilities and their operations. Identifies regulatory changes and the associated impact on operations and makes recommendations as needed.

Must proficiently use company software, which is necessary after being trained.

Other duties as assigned.

QUALIFICATIONS:

High school diploma or GED required. A bachelor's degree in business, engineering, construction management, or a related field is preferred.

Minimum of 3 years in a water or wastewater utility system is preferred.

Must obtain required PA Water Class C & E with subclasses 7-12 and Wastewater Class C & E with subclasses 1-4 within 36 months of hire.

Valid U.S. driver’s license.

Must live within 35 miles of the Honesdale, Pa. office.

KNOWLEDGE, SKILLS, AND ABILITIES:

Working knowledge of water & wastewater infrastructure.

Working knowledge of excavation and work zone safety.

Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Excellent written and verbal communication skills; communicate effectively (clearly, concisely, and professionally).

Strong customer service skills.

Ability to work well under pressure.

Ability to analyze situations quickly and objectively to determine the proper course of action.

Ability to independently work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment.

A team player able to work effectively in a team-fostered multi-tasking environment.     

WORKING CONDITIONS/PHYSICAL DEMANDS:

May be subject to extreme temperatures, noise, wet and/or humid conditions, mechanical, electrical, gas exposure hazards, fumes, dust, mists, gases, and/or poor ventilation atmospheric conditions.

Ability to lift and carry up to eighty-five pounds.

See, hear, talk, and perform tasks requiring manual dexterity.    

Travel to work sites of Essential Utilities and/or other constituents (if applicable) up to 50% of work time, including infrequent overnight travel outside of the Honesdale division.

Must be available for on-call and after-hours emergencies.

BUDGETARY RESPONSIBILITIES:

Annual budget ranges from $6M to $17M and includes Expense and Capital related work.

Aqua, an Essential Utilities company is an Equal Opportunity / Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression or any other characteristic protected by applicable local, state or federal law.
Aqua is committed to providing reasonable accommodation to individuals with disabilities.  If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call (1-877-271-9012).  
To maintain the integrity of the recruitment process and to avoid real or perceived conflicts of interest due to employment and/or assignment of family members and personal referrals, specific guidelines apply to the hiring and assignment of these individuals including, but not limited to:

• Family members cannot result in a supervisor/subordinate reporting relationship
• Family members cannot work in the same department.