Field Specialist Roofing - Alliance Industrial

Roofing Field Service Rep

Location: Remote

Summary: We are seeking a skilled and customer-focused Residential Roofing Field Service Rep to join our team. The ideal candidate will have experience in residential roofing installation, repair, and maintenance, with a strong commitment to delivering high-quality service to homeowners. The Field Service Rep will be responsible for assessing roofing issues, performing repairs, and ensuring customer satisfaction.
Responsibilities:

1. Roof Inspection: Conduct thorough inspections of residential roofs to assess damage, leaks, and other issues. Identify the scope of work needed for repairs or maintenance.
2. Roof Repair and Maintenance: Perform repairs and maintenance on residential roofs, including shingle replacement, flashing repairs, sealant application, and gutter cleaning. Ensure all work is completed according to industry standards and manufacturer guidelines.
3. Diagnosis and Troubleshooting: Diagnose roofing problems and determine the root causes of issues such as leaks, water damage, and structural concerns. Develop effective solutions to address roofing issues and prevent future problems.
4. Customer Service: Interact with homeowners in a professional and courteous manner. Communicate effectively with customers to explain roofing issues, recommended repairs, and maintenance plans. Provide exceptional customer service to ensure customer satisfaction.
5. Safety Compliance: Adhere to safety protocols and procedures at all times to ensure a safe working environment. Use personal protective equipment (PPE) as required and follow safety guidelines when working at heights or handling roofing materials.
6. Documentation and Reporting: Document all work performed, including photos, measurements, and detailed notes. Complete service reports and provide accurate information to the office for billing and record-keeping purposes.
7. Team Collaboration: Collaborate with other team members, including project managers, estimators, and fellow technicians, to coordinate work schedules, share information, and ensure timely completion of projects.

Qualifications:

• High school diploma or Bachelors Degree
• Minimum of 3-5 years of experience in residential roofing installation and repair.
• Strong knowledge of roofing materials, techniques, and best practices.
• Familiarity with a variety of roofing systems, including asphalt shingles
• Excellent diagnostic and troubleshooting skills.
• Ability to work independently and as part of a team.
• Good communication and interpersonal skills.
• Valid driver's license and clean driving record.

Physical Requirements:

• Ability to lift and carry heavy roofing materials and equipment.
• Comfortable working at heights and on steeply pitched roofs.
• Ability to withstand exposure to various weather conditions, including heat, cold, rain, and snow.

Benefits:

• Competitive pay based on experience.
• Health, dental, and vision insurance options.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for training and career advancement.