Field Services Technician - Ampcus Incorporated

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Field Services Technician

Location(s): Scottsdale, AZ

• The Field Services Technician II installs, diagnoses, repairs, maintains and upgrades PC hardware, software, operating systems, mobile devices, clinical devices & applications, radiology devices and peripherals to ensure optimal workstation performance.
• In addition, the Field Services Technician II will perform routine operational tasks and project work, performs regular maintenance support duties as directed and participates in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.

• High Scholl Diploma or GED.
• 2+ years experience performing Desktop Support; A+ certification or Associate’s Degree in relevant disciple may be used in lieu of 1 year of experience.

• Associate's degree in related field.
• 4+ years experience performing Desktop Support.

• At an intermediate to advanced level of experience / expertise, responds to incidents & requests escalated from the Service Desk, employee self-service site, and Field Services Technician Level I personnel.
• Proactively identifies, documents, and addresses problems, errors, and unreported incidents. Performs after hours incident support as appropriate, reports for emergency response and performs tasks assigned.
• Installs & deploys, and troubleshoots hardware & software. Performs tasks associated with returning defective and broken items for warranty repair.
• Reimages computers, assesses the need for technology refresh and replacement, and performs regular maintenance and support duties as directed by management.
• Packages & un-packages equipment.
• Analyze problems to identify the root cause, troubleshoot and resolve or escalate incidents as needed.
• Documents and submits new content to the knowledgebase.
• Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers.
• Builds positive working relationships with team members, managers & all departments.
• Prioritizes and responds promptly based on severity levels to needs of the customer.
• Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
• Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, Growth Oriented.
• Maintains a professional appearance for both themselves and their work environment.
• Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.