Field Services Technician II - Pomeroy Technologies

Pomeroy is seeking a IT Field Service Technician



This position offers:


* A business casual environment.
* Full benefits, including health, vision, dental, 401k and generous PTO!

Essential Duties & Responsibilities:


* Perform IT troubleshooting and break-fix to maintain IT hardware/software support for customers in warehouse/office settings.
* Responsible for multiple large sites working in front office, sales, warehouse, production, and delivery environments.
* Reimaging laptops and desktops
* Managing Active Directory
* Network monitoring with SolarWinds and network infrastructure support
* Working with security software for troubleshooting and maintenance
* Will be required to work on large device deployment projects and network upgrades.
* Have access to a reliable vehicle, keep accurate records for mileage re-imbursement, keep the vehicle properly maintained which includes cleanliness and regular maintenance intervals and maintain a clean motor vehicle record as well as proof of proper insurance coverage.
* Maintain updated ticketing status using a web-based ticketing system.
* Maintain a very high customer satisfaction level. This may include occasional customer account contacts to communicate and resolve issues as needed.
* Work well with others on the team and be a go-to for troubleshooting and inventory knowledge. Has client contact as required to facilitate issue resolution.
* Reporting related to COT/SLA/RST utilization.
* Assist Local Operations Manager with various account support duties.
* Perform inventory corrections and team assistance.

Minimum requirements


* High School Diploma or equivalent is required. AS/BS Degree in a related technical field highly desired
* O365 Suite Knowledge i.e. Outlook, Teams, and OKTA MFA
* Win10 Operating Systems, Lenovo laptops, desktops, and network printers
* Knowledge of reimaging laptops and desktops i.e. with PXE
* Familiarity with ticketing system; preferably ServiceNow, working knowledge to be able to manage ticket queue.
* Knowledge of Configuration Management Console for laptop/desktop remote management
* Knowledge of Mobile Device Management software such as AirWatch and Knox portals
* Knowledge of Networking infrastructure support; knowing server rooms, MDs and IDFs, and what they are. Able to identify network devices in a network rack.
* Knowledge of Cisco switches and routers using Putty APP for CLI purposes
* Exceptional customer service skills.
* Must be safety oriented and possess excellent driving habits and a clean driving record.
* Must possess good mechanical aptitude and the ability to troubleshoot equipment to a sub-assembly level.
* Prior low voltage experience with voice/data cabling experience preferred.
* Excellent verbal and written communication skills, documentation skills and a strong sense of urgency in managing and meeting our Service Level Agreements with our clients. The ability to work in adverse repair/installation environments and diffuse stressful situations.
* Must possess the ability to work independently while being a strong team player when needed.
* Must be willing to work flexible schedule (including some evenings, weekend, and holiday hours) and be on-call. Industry Certifications such as A, Net, Server, or similar are highly desired.

Physical requirements:


* Must be physically able to lift and carry up to 50 pounds, operate from small scissor lifts, and climb a 15' ladder when needed.
* Must be able to sit for extensive periods of time while driving. Must also be able climb a ladder up to 15' high when needed.

Job Type: Full-time

Pay: $24.00 per hour

Expected hours: 40 per week

Benefits:


* 401(k)
* Dental insurance
* Paid time off
* Vision insurance

Schedule:


* 8 hour shift
* Monday to Friday

Application Question(s):


* Do you possess a clean driving record and valid auto insurance

Experience:


* IT Troubleshooting: 3 years (Required)
* IT Break / Fix: 3 years (Required)
* Inventory management: 3 years (Required)
* Hardware installation: 3 years (Preferred)
* Cabling: 1 year (Preferred)
* Ticketing tool: 1 year (Preferred)
* Customer Service: 2 years (Required)

License/Certification:


* Driver's License (Required)

Work Location: In person

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled