Field Services Technician II - Hybrid - DAS Health

Recognized as one of the fastest growing companies in Tampa Bay and on the Inc. 5000 list of top privately held companies in the country for 10 years, DAS Health is seeking an experienced Field Services Technician II to support one of our clients in the Fort Wayne, IN!

The Field Services Technician II (FLSA Non-Exempt role) will provide onsite technical support for a healthcare client in the Fort Wayne, IN area and represent DAS Health in a professional and enterprise-level capacity. Key responsibilities include remote break-fix, asset management, technical solutions, and sales investigations.

Hours: Monday - Friday - dayshift 
Work Environment: Hybrid - 3 days/on-site, 2 days - remote.
Location: Fort Wayne, IN

Responsibilities: 

• Update Salesforce and Sharepoint with daily activities. 
• Maintain and assist all clients, as needed. 
• Undergo ongoing MSP product training, support new products, and become proficient in all aspects. 
• Act as a backup for all clients not in their zone. 
• Citrix User Support and Administration.
• Other duties, as assigned. 

Requirements: 

• A bachelor’s degree in information science, Computer Science, Engineering, or equivalent degree is preferred.
• Minimum of 3 years of technical experience is required.
• Citrix End user support and administration. 
• Availability to travel to local offices, as needed. 
• Firm understanding of small/medium business technology and business acumen related to small/medium businesses.
• Excellent writing and communication skills.
• Demonstrated ability to create comprehensive technology analysis documents, instruction sheets, and process documentation for current and potential programs.
• Ability to facilitate technical meetings and convey technical information to non-technical staff.
• Proactive communicator with all levels of staff and management with the ability to maintain open communication with others.
• Self-motivated with exceptional customer service orientation and dedication to meeting deadlines.
• Excellent organization, time management, and analytical skills.
• Proven history of balancing multiple priorities and the ability to adapt and change focus as deadlines or customer needs shift.
• Embrace accountability and encourage others around them to do the same.
• Excellent time management skills and familiarity with time tracking.

What We Offer:

For full-time opportunities, we offer:

• Work Remotely (unless otherwise specified) with Work from Home Allowance
• Competitive pay with discretionary bonus opportunities
• Flexible Time Off
• Continued Education Reimbursements
• Company Paid Health Benefits for employees and family
• 401k with Employer Match
• Mental Health Services
• Parental Leave

About DAS:

DAS Health is a leading provider of Health IT and management solutions and a trusted consultant to many physician groups, hospitals and healthcare systems across North America. For the last two decades, DAS Health has been bridging the gap between regulatory compliance, business goals and personal service, empowering our clients to deliver more patient-centric care, protect their earnings and increase profitability.

As part of our commitment to the privacy of our job applicants, please review the DAS Health Privacy Notice (https://dashealth.com/Employment-Privacy-Notice/) and kindly acknowledge on your application that you have read and understand the policy. By doing so, you demonstrate your commitment to our values and your understanding of how we manage and protect your personal information.

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