Field Services Technician II - Pomeroy Technologies

Key Responsibilities include:


* Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others
* Troubleshoot and repair failed IT hardware in retail store and/or office settings
* Pick up shipped good service parts and drop off defective service parts on a timely basis
* Provide exceptional customer service
* Edit all aspects of web-based service tickets assigned to the service zone (includes providing in route and onsite statuses, comprehensive notes, resolution information, equipment information, and closure detail)
* Performance review metrics include the following:
* SLA achievement
* Customer Service scores
* Inventory movement and accuracy
* Safety
* Compliance related training and follow through
* Service call management
* Maintain spare and parts inventory in van for multiple customer environment; record accurate usage of service parts as dictated by the service management system; Maintain constant adherence to inventory control practices and standards
* Keep vehicle orderly, clean, and maintained in accordance with company and manufacturer recommended maintenance schedules
* Focus on safety at all times -- including maintaining a safe driving record
* Additional Responsibilities may include, but are not limited to:
* Complete ad hoc or project-based IT hardware installation tasks and support cabling projects as needed
* Complete staging / integration services of IT hardware as needed
* Installation or cabling projects may require travel
* Extensive driving required in company provided vehicle
* May be assigned other duties as needed

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled