Field Services Support Specialist - LG-TEK

LG-TEK is a leading provider of services within the Intelligence Community. Established in 1997 as a software company, LG-TEK has since grown to include all facets of system/software development and life cycle support, networking, training, linguistic support, facility planning and physical and personal security.

A woman/minority/veteran-owned business, LG-TEK has proven itself as a leader by providing a consistent track record of excellent performance, as well as by providing high-quality services to business and government customers.    ***** TS/SCI Poly security clearance (Required)

Functional Responsibility: The Field Services Support Specialist responsibilities may include supporting various customer areas to include candidate processing activities, pre-employment activities, new hire activities, pre-deployment/deployment/post-deployment activities, global workforce activities, administrative activities, travel scheduling and reimbursement activities, payroll activities, preparing briefings (for different audiences, technical, non-technical, etc.), providing presentations.  Other key functions include developing problem-solving strategies/methods, record keeping, processing mail, meeting with vendors, maintaining calendars/schedules, preparing property accountability documents, and other key activities associate with human resources functions

Professional Experience: Demonstrated experience in customer service principles (i.e. planning and scheduling, presentation and briefing techniques, problem solving strategies/methods, record keeping, writing styles (writing for different audiences, technical, non-technical, etc.), use of computers and internet/intranet connectivity skills, internal and external customer relations, issue/problem resolution, operating general office equipment, organizational leadership, presenting and promoting ideas and initiatives, process improvement, data/information management, oral and written communication, organizational representation, teaming, time management; reports and documentation. Demonstrated experience in Microsoft Office Suite of products (e.g. EXCEL, Word, Outlook, PowerPoint and SharePoint), and have basic application trouble-shooting skills. Experience in conducting on-the-job-training (OJT). Knowledge of Windows operating systems. Ability to independently troubleshoot local software applications. Demonstrated knowledge of multimedia equipment and its use in the classroom. Knowledge of and skill in performing routing functions of media technology, equipment and multimedia systems. Demonstrated experience in technology support. Demonstrated experience in the operation, set-up and use of instructional media technology equipment and systems.

Education Requirements: High school diploma or equivalent and four years experience; Bachelor’s degree a plus. Society of Human Resources Management (SHRM) membership or administrative certifications, a plus