Field Services Supervisor (Hybrid/Remote for PA residents) - Maximus

The Field Services Supervisor is responsible for a team of staff within a field service area; provides general support and coaching for staff assigned to them and are also responsible of supporting Manager's goals to adhere to SLA and compliance requirements.

Residency in PA is required

Essential Duties and Responsibilities:

- Supervise High Speed Data Entry (HSDE) Administrators, providing constructive feedback and guidance to achieve and surpass individual performance objectives.

- Conduct regular monthly, annual, and ad-hoc performance reviews for the team.

- Stay updated on all data entry programs, systems, performance requirements, and Corporate/Project policies and procedures.

- Aid HSDE Administrators in data entry completion and manage escalated tasks effectively.

- Assist in conducting HSDE training sessions, ensuring team competence.

- Meet Quality Assurance (QA) and key performance metrics standards.

- Assess training needs, collaborate with Quality Assurance and Training departments to implement effective training initiatives.

- Report personnel-related issues to Human Resources and escalate anticipated problems proactively.

- Review and provide feedback on HSDE documentation and processes, ensuring compliance with established safety standards.

- Remain stationary for prolonged periods, occasionally lifting or moving items up to 25 pounds, within an office environment.

- Fulfill other assigned duties by Management.

- Oversees the overall quality of the intake visit process, including eligibility determination and waiver program counseling

- Provides direct supervision to Enrollment Brokers and Leads

- Evaluates the need for and ensures the provision of necessary training for Enrollment Brokers

- Provides the Field Services Manager with updates and feedback on all issues regarding daily deliverables, intake processing, and individual goal(s)

- Maintain up-to-date knowledge of all data entry programs and systems as well as the performance requirements and Corporate/Project policy and procedures.

- Assists Field Services Manager with designing and implementing QA/QC monitoring of Enrollment Brokers and subcontractor staff, including intake visit monitoring

- Ensures that all intake visits are completed within the required timeframes and appropriate staffing levels are in place

- Maintains positive relationships with county staff, community groups, consumers, and other stakeholders

- Coordinates and participates in community outreach and various community and stakeholder meetings, ensuring their involvement in the

- Evaluate the need for training to ensure administrators maintain current knowledge of multiple programs and work closely with the Quality Assurance and Training departments on the implementation of quality and training initiatives

- Report any personnel-related issues to Resources

- Anticipates issues proactively and escalate to management, as appropriate.

- Review and provide feedback on Home & Community Based Services documentation and processes

- Responsible for adhering to established safety standards

- Occasionally lifts, carries, or otherwise moves items weighting up to 25 pounds.

Minimum Requirements

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

- Three years supervisory experience preferably in a health and human services outreach-related setting
- Experience with public speaking
- Ability to interact effectively \with a variety of audiences
- Knowledge of the disability community and Pennsylvania Home and Community-Based waiver services (HCBS)
- Demonstrated ability to provide supervision and oversight to staff at off-site locations
- Excellent organizational, interpersonal, written, and verbal communication skills
- Ability to work as a team member, as well as independently.
- Employment is contingent upon successful clearance of criminal and child abuse background checks and an absence of affiliations with Office of Long-Term Living (OLTL) providers.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.