Field Services Engineer - Focus Technology Solutions Inc

Are you a Field Services Engineer looking to take the next step in your career? If so, check us out! You will be an integral part of a collaborative team providing IT consulting, network administration, field and remote technical support to our clients.

Our Managed IT Services practice offers a full range of services, whether a client has an existing IT department that's looking to offload certain IT functions, or if a client needs a full-service IT department to manage it all, we've got them covered.

Some responsibilities include but are not limited to the following:

• Travels daily to assigned customer sites to provide onsite technical support
• Assists in the maintenance of windows servers, as well as all applications in use by customers
• Maintains network equipment, including servers, workstations, PDAs, routers, firewalls, switches, and printers
• Monitors ticketing system and ensures tickets are addressed in a timely fashion
• Performs customer audits and provides recommendations to improve efficiencies
• Assists the Field Services Manager and other IT consultants with scopes of work, as needed
• Communicates with vendors as needed for hardware, software and communications (ISPs), wireless networks, phone systems, PDAs, and desktop applications
• Participates in a rotating on-call schedule
• All other duties, as assigned

Skills:

• Proficiency with Microsoft Office products, networks and systems such as HP and Dell
• Experience with LAN, WAN, and WLAN technologies
• Knowledge in implementation and troubleshooting Cisco Nexus, Catalyst, and ASA devices
• Working knowledge of enterprise class switches (L2/L3), routers, load balancers and firewalls
• Proficient in network routing protocols like OSPF, BGP, EIGRP, and HSRP
• Configures and troubleshoots VPNs
• Experience working with diverse environments
• Maintains a high level of professionalism and a courteous demeanor
• Strong written and verbal communication skills
• Exceptional customer service skills to engage and service customers efficiently and effectively
• Strong organizational, multi-tasking, detail-oriented, and time management skills
• Positive teamwork skills and ability to maintain a high level of confidentiality

Education and Experience:

• 3+ years of IT experience in a consulting environment with a Managed Services Provider
• Must have Windows server, Windows desktop experience and knowledge of Microsoft Office
• Working knowledge of TCP/IP, DNS, DHCP, Voice over IP, disaster recovery, and Active Directory
• Industry certification(s) preferred
• Completion of related-IT training, whether it be through a degree program or certification
• Bachelor's degree from a four-year college/university in a related field, preferred

Other:

• Valid driver's license and access to transportation to travel to customer sites, preferred