Field Services Desktop Support Technician (Microsoft and Apple) - Computer Task Group, Inc
Atlanta, GA 30301
About the Job
CTG is seeking passionate, dedicated, customer-focused professionals to join our Field Support team.
As part of our continued growth, we are seeking individuals who are eager to take on challenges, make a tangible difference, and help us deliver exceptional support. At CTG, we value innovation, collaboration, and a commitment to excellence, and we're excited to grow a team that shares these values. If you're looking to take the next step in your career, this is a fantastic opportunity to be part of an organization that truly cares about its employees and customers alike.
Location: Atlanta, GA
Duration: 6 months
Job Summary:
Field Services Desktop Support Technician to provide onsite technical assistance and support for our Microsoft OS and Apple iOS environments. The ideal candidate will have hands-on experience with mobile device support, Computers on Wheels (COWs), peripheral devices, and a basic understanding of business and clinical systems. This role requires excellent troubleshooting skills, effective communication, and a commitment to ensuring end-user satisfaction in a dynamic environment.
Key Responsibilities:
• Desktop Support: Provide first-line support for MacOS is on MacBook and iMac devices (Laptops and Desktops); iOS is on iPad and iPhone devices (Phone and Tablet)
• Peripheral Device Management: Troubleshoot and maintain peripheral devices such as printers, scanners, monitors, and other hardware components.
• COW Support: Ensure Computers on Wheels (COWs) are fully operational, including hardware and software maintenance, updates, and troubleshooting.
• Mobile Device Support: Assist with configuring, troubleshooting, and supporting mobile devices, including smartphones and tablets.
• System Familiarity: Gain and maintain a basic understanding of business and clinical systems to assist with end-user issues and requests.
• Troubleshooting and Escalation: Diagnose and resolve Tier 1 hardware and software issues. Escalate unresolved issues to higher-tier support teams as necessary.
• User Assistance: Provide technical support to end users in person, over the phone, or via remote tools. Educate users on system functionalities and best practices.
• Inventory Management: Assist in tracking hardware and software inventory, including updating asset records and coordinating equipment replacements or repairs.
• Documentation: Maintain accurate records of support activities, resolutions, and system changes using ticketing and documentation tools.
• Collaboration: Work closely with other IT team members and departments to ensure seamless support and service delivery.
Qualifications:
• Education: High school diploma or equivalent required. Associate degree in IT or related field preferred.
Experience:
• Minimum of 1-2 years of experience in a desktop support role.
• Experience supporting MacOS is on MacBook and iMac devices (Laptops and Desktops); iOS is on iPad and iPhone devices (Phone and Tablet)
• Familiarity with mobile devices, Computers on Wheels (COWs), and peripheral devices.
• Prior experience working in a hospital setting highly preferred.
Skills:
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage and prioritize multiple tasks effectively.
• Technical Proficiency:
• Familiarity with Microsoft Office Suite, Active Directory, and remote desktop tools.
• Basic networking knowledge (e.g., TCP/IP, DNS, Wi-Fi).
• Knowledge of IT service management tools (e.g., ServiceNow) is a plus.
Working Conditions:
• Onsite role requiring regular interaction with end users and equipment.
• May require occasional lifting of equipment (up to 75 lbs).
• Potential for off-hours or weekend support as needed.
• May be required to work weekends and holidays
• May be required to work various shifts
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Dallas Bell at Dallas.Bell@ctg.com. Kindly forward this to any other interested parties. Thank you!
About Us:CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com.
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.