Field Services Analyst 3:30 PM - 12 AM Monday - Friday - Northeast Georgia Health System, Inc

Job Category:

Work Shift/Schedule:

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

Provide basic to medium complexity installation, support, and troubleshooting for desktops, laptops, thin clients, audio/visual, mobile devices, VoIP phones, printers, and other end-user devices.  Provide support to various departments and locations, depending on needs and demands, following appropriate protocols and procedures for each area.  Identify and recommend solutions, technologies, and processes to improve end-user experience and increase capabilities. 
 

• Licensure or other certifications:

• Educational Requirements: Associates Degree. In lieu of degree, four (4) years IT experience will be considered.

• Minimum Experience: Two (2) years of IT experience required. Technical experience in three (3) or more of the following areas required: PCs, laptops, thin clients, VOIP, Audio/Visual, network troubleshooting, mobile devices, as well as various peripherals and operating systems.

• Other:

• Preferred Licensure or other certifications: CompTIA A+ certification.

• Preferred Educational Requirements:

• Preferred Experience:

• Other:

• Provide excellent technical and customer support

• Adept at clearly communicating and troubleshooting complex technical problems with end users, over the phone and in person  

• Proficient with scheduling and coordinating end user moves, adds, changes, and deletes (MACD)

• Demonstrated technical knowledge of three or more technical areas including: PCs, laptops, thin clients, VOIP, Audio/Visual, network troubleshooting, and mobile devices as well as their associated peripherals and operating systems

• Demonstrate the ability to learn emerging technologies and technical skills efficiently and effectively

• Demonstrated ability to handle high stress situations including critical healthcare situations and executive support

• Build positive relationships and inspire confidence with user community

• Provide prompt and professional customer service to all end users.

• Coordinate new hardware and software requests with end users to ensure the equipment requested is adequate for their needs and meets the organizational standards.

• Document technical processes and procedures, as necessary.

• Provide on-call support as required by the schedule.

• Monitor ServiceNow tickets, ensuring SLA's are met and tickets are resolved in a timely manner.

• Identify opportunities and implement solutions for automation and process improvement.

• Work collaboratively across the organization. Accept ownership of tasks and engage others as needed. 

• Ability to determine root cause analysis on repetitive problems and provide solutions.

• Weight Lifted: Up to 50 lbs, Frequently 31-65% of time

• Weight Carried: Up to 50 lbs, Frequently 31-65% of time

• Vision: Heavy, Constantly 66-100% of time

• Kneeling/Stooping/Bending: Frequently 31-65% of time

• Standing/Walking: Frequently 31-65% of time

• Pushing/Pulling: Frequently 31-65% of time

• Intensity of Work: Frequently 31-65%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. 

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.