Field Service Technician – HVAC & Refrigeration Controls – Base Salary to 80k/year – Atlanta, GA - AllSearch Professional Staffing

Field Service Technician – HVAC & Refrigeration Controls – Base Salary to 80k/year – Atlanta, GA

• Our client, a well-established yet still growing and evolving HVAC Refrigeration Controls company is currently seeking a Field Service Technician to be based out of their Atlanta, GA location.
• This position has planned national travel 1-2 weeks per month and one week home offering technical support from the local office.
• Our client offers high efficiency/ high tech control solutions for air-conditioning, refrigeration, heating, and systems for humidification and evaporative cooling for commercial, industrial and residential applications.

Responsibilities:

• Provide technical assistance & training applicable to a wide array of company products directly to OEM partners, re-sellers, field technicians, and end users.
• Provide direct humidification support to an extended 3rd party service network
• Effectively address, resolve, and document customer complaints
• Evaluate HVAC products returned as defective to determine failure
• Participate in teams to support new products and revisions to existing products
• Create support documentation for customers
• Make independent decisions based on contract terms and conditions
• Stay current on industry & program changes

Qualifications:

• 3+ years customer service / technical field support for HVAC, refrigeration systems - troubleshooting large retail supermarket systems
• Technical skills and knowledge of HVAC, Refrigeration & climate control and related electronics/ electrical circuits, mechanical and pneumatic systems
• Effective customer relationship & communication skills
• Ability to resolve customer issues through effective troubleshooting, diagnosis, and corrective advice techniques.
• Proficient with PC’s, especially with MS Word, Outlook, and Excel programs
• Ability to travel nationally
• Mechanical or Electrical Engineering background with HVAC/R experience
• HVAC/R, or ASHRAE certifications or registrations are a plus

Compensation:

• Base salary in the 70k – 80k/year range
• Bonus eligible based on targets
• Medical, dental, and vision, and life insurance benefits
• PTO/ vacation
• 401k plan
• Paid travel expenses
• Company/ product specific training
• Ample growth opportunity!