Field Service Representative at Blumer USA Inc
WINDSOR, CT 06095
About the Job
Blumer USA is looking for a motivated, career minded individual to work in our Entry Level position and learn from the ground up! This person will need to have a passport to travel to different areas of the world.
About US:
Blumer USA Inc. is the exclusive North American importer and distributor for the Blumer line of label and card production machinery. We carry on the Blumer tradition of over 115 years of excellence in application, equipment quality, customer service and support in the graphic arts and packaging industries..
Since 1996 Blumer USA has been representing Bandall, the best in banding technology, exclusively in the USA. With the ever-increasing cost of traditional packaging materials, banding offers a smart and competitive alternative.
Duties:
- Assist customers via phone and email with orders
- Assist customers with machine issues and downed machines
- Prepare Quotes for service
- Prepare Quotes for parts
- Maintain a tool kit and travel spare parts needed
- Repair Machines at customer location and In- House
- Documents service calls
- Installs new machines as needed
- Operate hand, power and bench tools
- Assist in identifying parts in a manual for machine type, obtain pricing and availability
- Process orders into ERP system
- Pull products, pack and prepare for shipment
- Operate Forklift as needed to pull supplies
- Assist office staff with needs that arise
- Travel to locations all over the US
- Travel requirements 50% of time once established
- NO REMOTE OPTIONS
- Keep customer confidence and customer information confidential
Requirements:
- High school diploma (equivalent) or higher
- Technical background- At least 2 years Preferred
- Ability to read manual for machine and parts
- Read and write English
- Second language a plus
- Ability and clearance to travel domestic and Internationally- clean driving record
- Ability to work independently and in a team environment
- Strong attention to detail
- Organized and able to plan time efficiently
Benefits:
- Vacation Time
- Health Insurance
- Disability Insurance
- SIMPLE IRA
- Paid Holidays
- Aflac available for purchase by employee