FIELD SERVICE TECHNICIAN WINDOWS AND DOORS - Spherion

A Field Service Technician is responsible for providing great customer service, help replace glass in windows and doors, install items such as window screens, window and door sash, and hardware, repair window seals or windowsills, and meet company safety requirements.

Perks & Benefits: 

• Schedule: M-TH 6AM-5PM Reports to Hayfield facility daily at 6AM, load supplies and travel to Mpls for Customer Repairs/Service Calls
• Pay Range: $19-$30/HR
• PAID WEEKLY, every Thursday!
• Much growth opportunity within this organization
• $1,500 Employee Referral program
• Clean, Organized, Safety conscious facility
• DIRECT HIRE (not temp) position eligible for Benefits.
• Year-Round FT position

Benefits Package:

• Medical, Dental and Vision insurance
• 401(k) plan
• Accrued Paid time off- 104 accrued hours available for new hires!
• Sick Days and Paid Holidays
• Vacation Pay
• Gas Stipend

Responsibilities:

• Drive up to 6 hours in a single day
• Replace glass in windows or doors; Installs items such as window screens, install window or door sash, hardware, etc.
• Perform job site walk-through???s and completes necessary paperwork, identifies items that need attention or correction prior to project finalization
• Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager
• Perform and complete service jobs on company products in the field
• Problem solves and diagnoses difficult issues in the field
• Provide Customers with helpful information on the care, operation and maintenance of Window products
• Generates and updates all service-related completes in Service Module following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed.
• Conducts any necessary follow up service work or communication to bring resolution and a Very Satisfied Customer Service Rating from all Customers; Serves as a Customer Service Champion at all times
• Collects Customer payment as required
• Identifies and orders parts over via Service Module through the advisor
• The ability to be a problem solver and manage multiple tasks, appropriately prioritize responsibilities, and work independently.
• Loads Service van with all necessary parts and equipment on an as-needed basis, no less than weekly
• Abides by company Mission Statement, striving to achieve corporate goal of 100% Customer satisfaction, while making it easy for Customers to do business with the company and promoting market share growth.
• May be asked to assist in the training of new Field Service Technicians or employees in other departments
• Maintain assigned Service vehicle
• Perform any other necessary task assigned by the supervisor or company in support of company goals or assistance with customer issues
• Completes service work orders and communicates any ongoing customer or product related issues with advisors
• Promotes and facilitates continuous improvement activities in the department

Skills:

• Construction/Remodeling background a major plus.
• Window and/or door experience (product knowledge) is preferred
• A technical degree is preferred
• Proven work history

Qualifications:

• EXCELLENT CUSTOMER SERVICE SKILLS
• SELF MOTIVATED-SELF SUPERVISORY SKILLS, travel & work independently
• GREAT MECHANICAL APTITUDE, position required experience
• SAFETY CONCIOUS
• Must have a valid driver?s license and be in compliance with company Fleet Safety Policy
• Able to drive up to 6 hours in a single day.
• Able to use/read/follow a map.
• Able to lift 75-100 pounds
• Able to work off a ladder, up to 40 feet.
• Able to use hand and power tools safely and correctly.
• Pre-employment drug screen and random drug screens are required
• Must be able to stand on your feet for long periods of time
• Ability to stand on your feet up to 8 hours a day
• High school diploma or GED equivalent
• Great communication skills to work with customers
• Amazing problem-solving skills
• Ability to diagnose problems with equipment
• Ability to communicate in English

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).