Field Service Technician - Springfield, MA - Yankee Equipment Systems, LLC

Summary:

Perform repairs to customers’ equipment in a timely and professional manner. Act as liaison between customer and Parts Department to ensure that proper parts are ordered as needed. Communicate with Service Desk on each service call to ensure proper billing and customer resolution.

Essential Duties & Responsibilities:
Repairs

• Arrive on-site ready to work on equipment as assigned and indicated by customer.
• Carry out repairs in a timely and professional manner to ensure customer satisfaction and long-term relationships.
• Send the job report to the Service Desk before leaving the site, ensuring that reports are complete and contain model and serial numbers of equipment serviced.
• All parts that need to be ordered for site need to be included in the MSI job. This includes model and serial numbers for all equipment.
• Ensure parts inventory in van is adequate to increase ratio of completing repair calls in one visit.
• Ensure company laptop/cellular software is current and kept in good working condition.
• Abide by all company policies and directives.

Customer Service

• Ensure that communication with customer, their employees, and patrons are always courteous and professional.
• Call ahead as requested to customer locations, check-in with customer and checkout communicating closure or needs to repair.
• Identify and communicate equipment sales opportunities.
• Identify and communicate Planned Maintenance (PM) opportunities if possible.
• Distribute literature as requested (flyers and other promotional communications).
• Ensure that your uniform is clean with no tears or large stains, ordering replacements as needed, to always ensure professional appearance.

Administration

• Ensure E- mail communications and responses are done in a timely manner.
• Be available by cellular phone until 5:00pm Monday through Friday and during assigned on-call weekends.
• Travel to the Yankee Office for meetings, training, etc. as required.
• Submit vacation and other time-off requests for approval at least one week in advance.
• Be prepared for overnight trip requests as requested.
• Submit timesheets as required, following necessary guidelines and procedures.
• Adhere to all safety guidelines when repairing equipment including lock-out-/tag-out notices, hazardous material use, eye protection, safe lifting, electrical wiring safety guidelines, and ventilation guidelines.
• Adhere to all safe driving guidelines when operating company vehicles including always wearing seatbelts, hand-free use of mobile devices only, adherence to speed limits and other laws.

• Report traffic accidents or any workplace injuries immediately per Company Policy to both the Field Service Manager and Human Resource Manager.

Physical Demands & Requirements

• Performing maintenance and repairs requires considerable use of arms and legs and frequent (33-66%) climbing, bending, kneeling, and stooping.
• Must be able to regularly lift 35 pounds and occasionally carry 50 pounds.
• Must be able to drive and sit in van for up to three hours at a time stopping and getting out to stretch as needed.

Work Environment:

Work environments vary depending on job location. Environment may include exposure to dust, heat, dirt, and other chemicals used in the laundry business.

Qualifications

• High School Diploma with 1-3 years of related experience.
• Previous experience with laundry equipment preferred.
• Training and education in electrical and mechanical repairs.
• Experience reading electrical schematics is preferred.
• Knowledge of machines and tools, including their design, uses, repair and maintenance.
• Valid Driver’s License with a clean MVR Record.
• Valid gas license preferred in appropriate jurisdictions.