Field Service Technician - Flow Control Group

Souderton, PA, USA Req #711

Friday, June 7, 2024

Company: Fluid Flow Products

About Us:

Fluid Flow serves the industrial marketplace with a comprehensive line of compressed air, filtration, measurement and control, and process equipment products and services from leading manufacturers. Our mission statement, "Adding Value to Quality Products," reflects our commitment to helping customers maximize the performance and profitability of their operations through our industry-leading technical support, service, and solutions. Our industrial process experts are on-call to answer your questions and provide you with solutions to your most challenging application needs.

We sell premium compressed air equipment with captive aftermarket. We repair this equipment on-site and on-demand, to ensure complete customer satisfaction.

Summary

The Service Technician serves as an ambassador for the Company and is responsible for repairs and maintenance of mechanical and electrical components of compressed air systems equipment residing on client property. These include compressed air dryers, compressors, (reciprocating and rotary screw - oil lubricated and oil free), and filter systems. Services are performed on-site and on-demand, to ensure complete customer satisfaction.

Responsibilities

• Perform equipment checks to diagnose and repair problems with compressed air equipment before they occur.
• Perform annual and semi-annual maintenance and testing on compressed air equipment.
• Program, troubleshoot microprocessor and PLC-based equipment controls.
• Resolve customer initiated technical issues.
• Ability to startup and troubleshoot compressed air equipment.
• Work at customer site daily.
• Build and maintain client relationships through regular visits.
• Serves as a technical resource to customers.
• Partner with company sales representatives and management to increase service and aftermarket business.
• Ability to travel to assist other company technicians as needed.
• Complete service reports and send them to the customer and company admin team in a timely manner.
• Participate in Factory Training Sessions.

Competencies

• Strong Mechanical and Problem Solving Skills.
• Good Communication, Customer Service and Consultative Skills.
• Strong work ethic with ability to work under minimal supervision.
• Reliable and punctual.
• Able to use computer and service software.
• Must have own basic hand tools and electrical meter.

Supervisory Responsibility

This position has no direct supervisory responsibilities but may serve as a coach and mentor for other service technicians learning about Compressed Air.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, but candidate must be able to work flexible hours. Early morning, evening and weekend work may occasionally be required as job duties demand.

Travel

This is an ‘on the road' position traveling to customers sites up to 400 miles away. Overnight stays will be required, as needed, with the company providing paid lodging and meals.

Required Education and Experience

• High school/Trade School Diploma, or equivalent.
• Previous work history with a service based organization.

• The ability to pass government background checks and regular drug screening.

• Must have a valid, unexpired driver's license.
• Good driving record.

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No Agencies, Please

Other details

• Pay Type Hourly