Field Service Technician - VetPowered

VetPowered, LLC, named Veteran Owned Small Business of the Year in the United States is a rapidly growing San Diego based corporation specializing in manufacturing, welding, fabrication, machinery repair and customized training under private and US Government contracts. VetPowered employs a highly trained workforce that uses the latest in cutting edge CNC equipment. VetPowered is dedicated to bringing advanced manufacturing back to America.

Key Job Functions:
At VetPowered, the Field Service Technician you will play a crucial role in ensuring the optimal operation and maintenance of CNC machines. Your responsibilities will include troubleshooting, repair, and preventive maintenance to guarantee the efficiency and accuracy of CNC machining processes. This position requires a strong technical background, problem-solving skills, and the ability to work independently and collaboratively with manufacturing teams and outside organizations. Here is a detailed breakdown of your responsibilities:

Essential Duties and Responsibilities:
Machine Installation and Setup:

• Install and set up CNC machines according to manufacturer specifications.
• Conduct thorough testing and calibration to ensure accuracy and functionality.

Routine Maintenance:

• Perform regular preventive maintenance on CNC machines to prevent breakdowns and optimize performance.
• Inspect, clean, and lubricate machine components as part of routine maintenance schedules.

Troubleshooting and Repairs:

• Diagnose and troubleshoot mechanical, electrical, and hydraulic issues with CNC machines.
• Execute timely and effective repairs to minimize downtime and maintain production schedules.
• Competently perform the repair and maintenance of all Industrial Equipment as directed.  This includes all shears, press brakes, ironworkers, saws, CNC lathes, CNC mills, CNC plasma tables, CNC oxy-acetylene tables, CNC lasers, CNC waterjets, sanders, and other associated equipment.  This may require towing, rigging, and transporting equipment safely and efficiently.

Quality Assurance:

• Conduct inspections and tests to ensure CNC machines meet quality standards and produce accurate components.
• Address and rectify deviations from quality specifications.

Documentation:

• Maintain accurate records of machine maintenance, repairs, and service history.
• Document any modifications made to machine configurations or settings.
• Accurately document the maintenance and repairs of all machining and related machinery repair equipment and vehicles assigned to the machinery department as well as other equipment and vehicles that you may be assigned.

Training and Support:

• Provide training to machine operators on proper CNC machine operation and basic maintenance tasks.
• Offer technical support to production teams and address inquiries related to CNC machines.

Safety Compliance:

• Adhere to and enforce safety protocols and guidelines during all service and maintenance activities.
• Identify and rectify safety hazards associated with CNC machining processes.

Collaboration:

• Collaborate with manufacturing engineers, production managers, and other stakeholders to optimize CNC machining processes.
• Communicate effectively with cross-functional teams to ensure smooth production workflows.

Service Calls and Expectations:

• Maintain a neat, clean, and professional appearance and uniform at all times.
• Create extremely positive customer interactions by generating quotes, performing work, judiciously purchasing material, and satisfying our customers.
• Be extremely punctual and always arrive at the worksite or customer location early.
• Provide extremely high levels of Customer Support by always providing exceptionally professional, courteous, and cheerful service.
• Technicians are responsible for being efficient on a contract, as well as reporting back to the scheduling team that they are under-scheduled to the 90% (or 7 hours) of billable time.
• Review of service contract and/or repair request, must be paired with an upsell or cross-sell opportunity.

Other Duties:

• Assist with day-to-day operations around the shop and in the field to include but not limited to Machinery Repair & Maintenance, Machinery Cleaning, Diagnosing, Disassembly and Re-Assembly of Machinery, Equipment, Vehicles, and Tools.
• Perform Facility Maintenance as required/directed.
• Deliver and pickup parts, materials, supplies, water, etc. as required and/or directed.
• Be familiar with the proper and safe use of basic hand and power tools. 
• Safely lift up to 50lbs with both hands and without the use of a forklift.
• Other duties as may be assigned.
• Other duties as required in support of the department and company goals.

Qualifications & Work Experience:                                          
To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily (with or without an accommodation). The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or equivalent; additional technical certifications or education a plus.
• Proven experience as a CNC Machining Service Technician or in a similar role.
• Strong knowledge of CNC machine operations, programming, and troubleshooting.
• Proficiency in the use and employment of advanced machine tool calibration systems such as Renishaw QC-20 Ballbar and XL-80 Laser Interferometer.
• Proficiency in reading and interpreting blueprints and technical drawings.
• Familiarity with various CNC control systems and software.
• Proficient with Microsoft Word, Excel, and Outlook

Mission and Values
Contribute to achievement of the Mission and Vision of our organization by being:

• Attention to Detail- The ability to accomplish a task while demonstrating a thorough concern for all the areas involved, no matter how small.
• All In-Brings their whole self to work and giving it their all no matter how difficult the job or situation.
• Accountable- Taking personal responsibility for their work, owns mistakes, communicate honestly rather than hiding the truth, does not blame others or make excuses.
• Adaptable- Easily adjusts to changing circumstances.
• Always Improving- A constant, ongoing effort to improve something. This 'something' can be a product, a service, one's skill set, or a team's way of working.

Important Notes                                                                                
Position Details: This is a full-time hourly (non-exempt) position (40 hours/week).

Pay: This pay does not include any opportunity for incentive compensation and is only reflective of the base pay for this position.

The range of pay for this California-based position is $31.25-$40.87 hourly.

The actual compensation offer will carefully consider a wide range of factors including your skills, qualifications, experience, and location. If your experience looks a little different from what we’ve listed and you think can bring value to VetPowered we would love to learn more about you and encourage you to apply.

Benefits and Perks: VetPowered makes available comprehensive benefits the 1^st of the month, following the date of hire. Options include Medical (50% employer contribution), dental and vision coverage (100% employer contribution), a 401k program with employer match up to $1,000 per year, 8 paid holidays, and paid time off. While the Company intends to maintain these employee benefits, it reserves the absolute right to modify, amend or terminate these benefits at any time and for any reason.
Dress code: Position is provided VetPowered uniforms, and laundry service.

Supervisory: None
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear.

The employee frequently is required to stand; sit; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is regularly required to push, move, lift or otherwise bear 10-30lbs (35-75lb W/M).  Applications may include but are not limited to repetitive work using a computer keyboard, mouse and headphones while sitting and/or standing at an assigned work desk area.

Work Environment: The employee works in a contract manufacturing facility in an urban industrial neighborhood. Other areas within the facility are mixed use such as administration, classrooms, welding, and machining areas.

Employee may have additional environmental hazards such as: chemical, electrical, flammable, or mechanical in nature.
 

E-Verify Compliance Statement:
VetPowered, LLC participates in the E-Verify program. We ensure employment eligibility of all employees by using the E-Verify electronic verification system.

Policy for Discrimination, Harassment and Retaliation Prevention:
VetPowered, LLC is committed to providing a professional work environment free from discrimination and harassment, including discrimination and harassment based on a protected characteristic, and an environment free from retaliation for participating in any protected activity covered by this policy.

VetPowered, LLC employees are expected to assume responsibility for maintaining a work environment that is free from discrimination, harassment, and retaliation. Employees are encouraged to promptly report conduct that they believe violates this policy so that we have an opportunity to address and resolve any concerns. Managers and supervisors are required to promptly report conduct that they believe violates this policy. We are committed to responding to alleged violations of this policy in a timely and fair manner and to taking appropriate action aimed at ending the prohibited conduct.

EEO Statement:
VetPowered, LLC is committed to providing equal employment opportunities to all employees, applicants, unpaid interns, and volunteers without regard to actual or perceived: race (including hair texture or protected hairstyles, e.g. braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin (including language use restrictions), ancestry, citizenship, disability (mental and physical) including HIV and AIDS, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, family and medical leave status, domestic violence victim status, political affiliation, and any other status protected by federal, state, or local law.

All openings are subject to change without notice, due to the volume of applications / resumes received, we are unable to respond to status inquiries. Please be assured that your information is being properly handled and forwarded to the appropriate hiring staff. If your skills and qualifications meet the needs of the job, you will be contacted.

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