Field Service Technician - Safes - Cennox

Do you have mechanical skills with a gift to diagnose and troubleshoot electrical devices?

This Is Your Career Opportunity!

We're Hiring! APPLY HERE!

Cennox is looking for a full-time, enthusiastic, results-driven, and forward-thinking Field Service Technician to join our amazing culture. In this role, you will troubleshoot, repair, and perform preventive maintenance on retail digital safes and banking equipment such as ATM's, cash recyclers and other devices. 

If you answered yes, then we have the right career opportunity for you at Cennox as a Field Service Technician- Safes! Not only will you be provided with complete training on every aspect required to do the job, but you will also have excellent opportunities to expand your skills and develop within a thriving business in a “Make it Happen” diverse and inclusive culture! 

As a Field Service Technician - Safes, you will be responsible for supporting the commercial services department by providing quality service on our various projects in Battle Creek/Kalamazoo, MI and areas surrounding the Motor City. The Field Service Technician - Safes will service customers by determining issues with products, resolving problems, performing preventative maintenance, installation, and training customers on the proper use of equipment. This person will be self-motivated, have a strong desire to learn a trade, and have the willingness to be part of a team that exceeds our customers’ expectations.

This role focuses on providing high-quality repairs, installation, and troubleshooting safes, vaults, and ATMs. No two days are the same and no two locations will be either. One day you could be on site all day and the next, on call waiting for the next booking. This role is hourly and comes with a company vehicle.

You will need to be able to work in a fast-paced environment and adapt to changing priorities. This role requires you to work as part of a team as well as independently, have great attention to detail, and be able to carry items up to 50 pounds or more.

As a valued member of the Cennox family, you will receive:

• A company vehicle, tools, professional uniform, and personal protective equipment to do your best and stay safe
• Full in-house paid training in Atlanta, GA
• Dynamic Growth: Progress through a defined career path, or move into roles like supervisor, manager, or director
• Competitive Pay: Generous starting salary and paid training
• Total Rewards: All the ways we invest in you—at work and in life

If this sounds like you, apply today and a member of our Recruitment Team will be in touch!

Please see job duties, responsibilities, and requirements below:

• Provide onsite technical support and repairs of customers’ equipment, which may include training customers on the proper use of equipment

• Communicate with Dispatch to maximize productivity. Provide detailed documentation of troubleshooting, repairs performed, parts used, and status of equipment. Keep reports of service requests and complaints.

• Troubleshooting and solving emergency service requests.

• Quickly respond to moderate or complex service orders.

• Respond and service all assigned on-call service calls.

• Drive company vehicles to various customer locations as directed by Dispatch. Be readily available to accept a repair, install, and/or preventative maintenance calls from Dispatch

• Report defective material or inaccuracies

• Organize and manage paperwork, inventory tools, and parts

• Initiate orders for replacement parts and/or for correcting orders (shortages, wrong item shipped, etc.)

• Perform required administrative duties, meetings, parts returns, timesheets, expense reports, and detailed ticket analysis

• Provide weekly vehicle maintenance

• Travel local and out-of-state travel, as required.

• Performs other duties as assigned

Skills/Requirements:

• Smart-phone familiarity and technologically savvy

• Working knowledge of Microsoft Office (Word, Outlook, Excel)

• Experience with mapping and routing applications such as MapPoint or Google Maps

• Mechanical/technological/electrical aptitude

• Ability to complete the work on small, moving parts accurately and carefully

• Good organizational skills

• Ability to interpret written instructions and documents

• Ability to learn through telephone training

• Ability to work independently with minimum supervision

• Ability to communicate and provide excellent customer service

• Valid driver's license and driving record in Good Standing

• Ability to maintain a reliable vehicle and appropriate liability vehicle insurance to perform work in the area, as deemed appropriate by Cennox liability insurance policy, currently in place and as amended in the future 

•May be subject to and alcohol testing.

Experience:

• 3+ years’ experience with low voltage electronics, mechanical systems, and computer experience

• Experience with alarm/CCTV systems, Safe or ATM technical experience is a plus

• 3+ years of previous field service experience, preferred

• Vocation or trade school training may be used in lieu of work experience

• Military experience is a plus

Education:

• High school diploma or equivalent

Physical Requirements:

• Ability to lift and move 50 or more pounds

• Ability to work indoors and outside (including during inclement weather)

• Ability to stand for long periods

• Ability to sit and drive a vehicle with extensive travel

• Ability to climb, bend, stoop, and reach freely

• Must have good hand-eye coordination

• Vision correctable to 20/20

We Offer Incredible Perks & Benefits including, but not limited to:

• Competitive Pay
• Paid vacation, sick days, and holidays
• Comprehensive Health, Dental, and Vision Insurance
• HSA and FSA Health Care Accounts
• 401k Plan with Employer Match
• Company Paid Life Insurance
• On-Going Learning & Development Training
• Company Vehicle, Fuel and Credit Cards for Expenses
• Company Provided Cellphone and Laptop
• Employee Assistance Program, and so much more!

Cennox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Cennox is a global company that provides comprehensive, centrally managed field services for our clients across a range of industries.  Visit us at www.cennox.com to learn more.