Field Service Technician - IKO North America

As a Field Service Technician you will ensure product quality and performance by conducting site inspections, delivering product training, and fostering relationships within the commercial contracting community. Your role involves preparing detailed reports, investigating warranty claims, promoting IKO products at industry events, and managing product education and support for contractors and distributors.

Location: Pennsylvania, Maryland, and New Jersey

WHAT’S IN IT FOR YOU?

• Competitive compensation/pay package.
• Dental/Vision/Medical benefits.
• Life Insurance.
• Health Spending Account.
• Employee Support and Mental Wellness.
• Competitive matched retirement savings program – 401K (US) / RRSP (Canada).
• Be part of a long-standing and stable industry leader.

WHEN YOU JOIN US, YOU WILL BE:

Essential Job Functions

• Liaise with the commercial contracting community and perform quality assurance inspections of ongoing and completed commercial roofing jobs.
• Prepare and conduct both theory and hands-on commercial product training for existing and potential Registered Contractors.
• Produce written inspection and quality assurance reports for internal and external customers.
• Work with contracting community and distribution network on product education and promotion.
• Conduct warranty claims investigations when appropriate .
• Attend and participate in related association events to promote IKO Commercial products.
• Attend internal meetings, functions and company provided training as required.
• Adhere to Health and Safety policies as well as IKO Vehicle policies.
• Any other responsibilities as assigned.

OUR IDEAL CANDIDATE:

Technical Skills

• Several years of hands-on experience in commercial roofing including exposure to installation methods for TPO roofing and other related products.
• Ability to read technical roofing documentation/specifications.
• Is comfortable working with MS Outlook, Word, PowerPoint and other office technology.
• Formal training on roofing installations/quality control with large national roofing company is a plus.

Social Process Skills

• You are comfortable demonstrating and presenting product applications, either hands on or in presentation format.
• You are passionate about quality workmanship while also building lasting customer relationships for the future.
• Motivated, competitive, passionate and flexible. Can effectively manage multiple tasks while working independently.
• Excellent written and verbal communication skills. You can confidently reach out to and work with contractors presenting the benefits of IKO commercial products.
• Adaptable to changing priorities and responsibilities with a “get it done” attitude

Physical Demands

• Must be able to work flexible hours (including nights and weekends) to complete tasks as assigned.
• The person in this position needs to feel extremely comfortable with heights and climbing a ladder. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Travel

• Must have a valid driver’s license and can travel throughout the designated territory with potentially some overnight stays.
• Frequent travel, site visits, some overnight travel required.

Required Education/Experience

• 3-5 years direct hands-on experience in commercial roofing business.
• Ideally has experience with quality assurance and commercial roof inspections with roofing contractor, roof consultant, or roofing manufacturer.
• Understanding of commercial roofing assemblies and their applications.
• Driver’s License in good standing required.