Field Service Technician - Northeast/Midwest Region - JBT Corporation

TIPPER TIE is a worldwide supplier of processing and clip packaging machines. Our product range includes fine cutters for emulsified products and a complete line of clippers from tabletop models to fully automated. This role is responible for properly install, demonstrate, and service our packaging equipment in remote locations providing training in aspects of safety, startup and shut down procedures, performing machine set-up, disassembly during and after production applications and sanitation.

This role will primarily service the Northeast and Midwest regions. 

• Receives customer phone request that requires quick troubleshooting resolution globally.
• Ensure the safe proper installation, demonstration, and service of machines/equipment at customer sites. Work with Customer Line Teams and Management to develop and maintain expertise and skills understanding all requirements related to installed or serviced equipment.
• Train up to 3 months in our Assembly and Technical departments to thoroughly understand the configuration, setup, functionality, and components used on equipment sold by the Company.
• Works within the Clips and Machine and Parts business units to understand the daily flow of critical business activities.
• Review within Clip and Loop manufacturing units to understand the core technology of our consumable products business.
• Reports recurring technical questions and/or complaints to the Product Development Department. 
• May work with Product Development to create technical bulletins to correct product problems.  Works with the customer to answer technical questions on machine functionality.  Shall create and execute training courses for external personnel regarding visual Standard Operation Procedures, related to machine models.
• Write all trip reports and/or machine installation reports in a timely fashion in Field Service Lightening portion of Salesforce.com / Technical Service Calendar after performing work at customer sites.
• Perform troubleshooting activities on manufacturing equipment with a manner of resolve. 
• May work with sales personnel on technical aspects of sales quotes for new machinery.  May accompany sales personnel to customer site and assist in quote presentation by providing technical information.   
• When in Apex office participate in daily operations of Test Kitchen, includes following Test Kitchen Duty Rules to ensure a safe, efficient and clean work environment while following proper PPE guidelines set for the Test Kitchen.
• Participate in Training & Learning of Equipment; regarding rebuilds, overhauls, returned on Customer RMA’s. Responsible for Equipment Evaluation, Setup, and Testing of Production Equipment purchased for Customer shipment delivery.
• Perform programming of PLC, HMI, Servo Drive components to be delivered to Customers Site. Learn and perform established processes for proper documentation of work performed daily.
• Answer incoming Customer phone calls that involve Technical Support.
• May perform other reasonable duties as requested by supervisor

• Associate’s Degree in engineering, electrical or mechanical systems, or other related discipline, or an equivalent/acceptable amount of industry experience.
• Must be competent, as well as proficient in understanding mechanical complex mechanisms requiring critical adjustments, service of sub-assemblies, installing – removal of machine parts in an efficient fashion.
• Knowledgeable in the forms of Energy Sources: Potential, Electrical, Pneumatic, Kinetic when servicing 120-220 VAC single phase, 400-500 VAC 3 phase, all 24 VDC Logic controls and air pressures up to 120 PSI
• Competent using instrumentation measuring electrical and electronic circuits.
• Ability to read and understand mechanical drawings, electrical schematics and pneumatic prints.
• Establish and cultivate strong relationships with customers – both at the plant management levels and the line team level with clear excellent communications, both oral and written.
• Demonstrate an understanding of applicable OSHA regulations, including machine guarding requirements and lock out/tag out requirements.
• Ability to work independently with little direct supervision and able to handle multiple tasks simultaneously involving many groups.
• Excellent oral and written communication skills.
• Must be able to travel up to 75% of the time to customer sites throughout the contingent United States, including air travel and vehicular travel.  Flexibility to travel on short notice and occasional weekend work/travel will be required to meet business needs. Travel internationally, when needed, a valid passport is required.
• Possess a valid driver’s license and able to rent a car for travel. 

Additional Preferred Education/Skills

• Minimum of five years’ experience working in technical support for mechanical systems, preferably with additional experience in machine installation and assembly.
• Previous experience in the food manufacturing industry is highly preferred.
• Previous experience working on Tipper Tie equipment in a processing plant.
• Previous experience as a trainer for technical subjects.

BENEFITS

JBT Corporation offers the growth potential of a company with a developing technology that is unique in its field, plus frequent company-sponsored events and a competitive benefits package that includes medical, dental and vision coverage and 401(k) plan.

Equal Opportunity Employment: 

John Bean Technologies Corporation (“JBT”) provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.  We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact Tipper Tie, Inc and 919-362-8811 or Nicole.wilson@jbtc.com.