Field Service Technician - Exotic Automation & Supply

General Summary:

Manages the day-to-day operations of the Mobile Service Technician responsibilities ensuring delivery of excellent customer service.   Related activities include, but are not limited to, being on-call 24 hours per day/7 days per week/365 days per year responding to customer hose repair calls, truck maintenance, monthly reports, servicing assigned territory and soliciting new business and inventory maintenance on truck.

Essential Job Functions:

• Travelling to customer sites to complete on-site troubleshooting, repairs, and installations. (90% local / 10% overnight)
• Managing assigned fleet vehicle, inventory, and tools. 
• Provides recommendations and technical expertise to customers while onsite. 
• Works with support team to complete all service-call paperwork, requests, and orders. 
• Performs all other duties as assigned or requested. 

Desired Knowledge, Skills, and Abilities

• High School Diploma or GED equivalent.
• 2 years of service work related to industrial equipment (compressed air, HVAC, vacuum)
• Working knowledge of compressed air systems and associated components.
• Experience with three-phase electrical and plumbing systems (copper & aluminum)
• Strong mechanical aptitude for mechanical equipment.
• Strong customer service skills and aptitude. 

Working Conditions:

• Normal business office environment with regular (up to 100% of work time) exposure to noise, dust, office equipment and supplies. 
• Physical dexterity needed to bend, stretch, lift and reach.
• Ability to sit or stand for extensive periods throughout the day.
• Ability to perform basic office tasks using standard office equipment.
• Ability to use a keyboard and computer.

Exotic is an EEO and drug free Employer.

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