Field Service Technician (Midwest US) - FUJIFILM Dimatix, Inc
Oak Brook, IL 60523
About the Job
Fujifilm Dimatix, Inc. strives to offer a healthy work environment that promotes individual responsibility and growth, a collaborative spirit, and an atmosphere that encourages learning, professional development and achievement.
We search for the most talented and qualified people for both external and internal opportunities. At Fujifilm, performance, development and accountability are the standards to which the company and its people strive toward. And to support its employees, we offer programs that motivate, educate and promote a healthy work-life balance, which increase employee satisfaction and overall personal well-being.
Fujifilm is committed to offering a comprehensive and flexible benefit program to meet the needs of employees and their families. This flexible approach allows employees to create a program that fits their lives. At Fujifilm, INNOVATION and PEOPLE matter.
FUJIFILM Dimatix, Inc. is an E-Verify Employer
EO-employer-M/F/Vets/Disabled
ATTN Staffing Services: We do not accept unsolicited resumes.
External :ABOUT FUJIFILM Integrated Inkjet Solutions
FUJIFILM Integrated Inkjet Solutions (FIIS) is located in West Lebanon, NH in the beautiful Dartmouth/Lake Sunapee region on the Vermont and New Hampshire border. With Dartmouth College nearby, we are surrounded by a vibrant academic, professional, and cultural community offering excellent schools, lively arts, and an unmatched quality of life in a scenic, rural setting.
At Fujifilm we are continuously innovating: creating new technologies, products, and services that inspire and excite people everywhere. Our goal is to empower the potential and expand the horizons of tomorrow’s businesses and lifestyles. We rapidly develop new solutions that address the true needs of our global customers and deliver a moving experience that surpasses expectations.
At Fujifilm, inkjet involves cutting edge technology applied to a wide variety of industrial processes using rigorous engineering and science. Inkjet is used for far more than home and office printing. Inkjet systems utilize nano-science, fluid dynamics, machine design, high speed data processing, color science, software integration, and complex chemistry for the many fluids used. Inkjet's applications include the production of food, electronics, tools, textiles, packaging, books, and magazines. A career in inkjet puts you on the front line of innovation in all these industries and more.
POSITION SUMMARY:
Field Service Technician (Level depends on previous experience and skills) - This position will be based in the Midwestern part of the US
Often considered a “bag-carrying” repair specialist. Performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, electrical, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.
Level V | Level IV | Level III | Level II | Level I | |
Knowledge & Application | As a highly skilled specialist, contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways. | As a skilled specialist, completes tasks in resourceful and effective ways. | Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. | Applies acquired job skills and company policies and procedures to complete assigned tasks. | Acquires job skills and learns company policies and procedures to complete routine tasks. |
Complexity & Problem Solving | Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures. | Works on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions. | Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. | Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. | Works on assignments that are routine in nature, requiring limited judgment. Has little or no role in decision-making. |
Collaboration & Interaction | Acts independently to determine methods and procedures on new assignments. Often acts as a facilitator and team leader. | Determines methods and procedures on new assignments. May be informal team leader. | Normally receives little instruction on daily work, general instructions on newly introduced assignments. | Normally follows established procedures on routine work, requires instructions only on new assignments. | Normally receives detailed instructions on all work. Works under close supervision. |
Typical Degree & Years of Experience | Typically requires a minimum of 6+ years of related experience. | Typically requires a minimum of 4 - 6 years of related experience. | Typically requires a minimum of 2 - 4 years of related experience. | Typically requires a minimum of 1 - 2 years of related experience. | Typically requires less than 1 year of related experience. |
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Provide pre-sales samples for future business opportunities.
- Create graphics appropriate for the best images for customer samples.
- Helps design experiments and performs tests on varied electromechanical systems in a laboratory environment.
- Performs basic set up of equipment in a laboratory environment.
- Correlates and reports results and observations of testing and experiments to engineering using databases and spreadsheet computer programs.
- Provide timely reports to engineering/management.
- Works from written/verbal instructions, specifications, technical manuals and engineering sketches.
- Uses a variety of imaging equipment and software associated with image manipulation. Basic repairs to test equipment and components, if applicable.
- Performs testing of customized image systems.
- Assembles, disassembles, modifies, reworks, refurbishes, repairs, reassembles and tests units as required using: blueprints, sketches, engineering specifications and standard testing equipment, applying considerable knowledge of mechanical, electrical and optical interrelations.
- Compiles and records test results.
- Usage of computer skills such as Excel, Word and database applications.
- Works closely with engineers and senior technicians and makes recommendations for design improvements.
- Implement tools to ensure installation success of complex systems.
- Ability to travel domestic and abroad, alone or as a part of a team.
- Provides system level super user training to customers.
- Mentors junior field service technicians
SUPERVISORY RESPONSIBILITIES:
- None
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED:
- High school degree or equivalent with 1-6+ years of related experience.
- Working knowledge of the use of Excel and Word computer programs.
- Knowledge of basic wiring, mechanical workings and electronics.
- Desire to maintain very high standards in attention to detail.
- Effective written and verbal communication skills.
- Ability and desire to contribute both independently and as part of a team.
- Ability to flex within the work schedule daily to meet the needs of the business development.
- Ability to follow prescribed safety rules and regulations.
- Ability to work with minimal supervision.
- Ability to read, analyze and interpret formal and informal oral and written instructions, technical procedures and procedure manuals.
- Ability to effectively present information and respond to questions from supervisor, management and peers.
- Ability to understand the various graphic formats required by STI printers in order to create graphics for samples.
- Ability to create / manipulate graphic imaging in various formats and programs.
- Expertise in Adobe Photoshop, Adobe Illustrator and Paint Shop Pro.
- Working knowledge of color, RIP and workflow sciences.
DESIRED:
- Two year technical degree
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit or stand to use hands to manipulate, handle, touch and connect parts.
- Standing or walking is required more than 30% of the day.
- The employee frequently is required to use a word processor and calculator.
- The employee frequently is required to speak and listen.
- The employee is regularly required to stand, walk and reach with hands and arms.
- The employee will occasionally lift and/or move items up to 10 pounds and will very occasionally be required to move items in the 25 to 75 lb. range.
- Specific vision abilities required by this job include close vision.
- The employee is required to be able to climb, crawl, squeeze and manipulate themselves in awkward positions while performing duties at a customer site.
- Ability to travel extensively
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Heavy travel, at times, both domestic and abroad.
- The noise level in the work environment is usually moderate to low.
- Engineering laboratory environment.
- Exposure to electrical, thermal and/or chemical hazards.
OTHER:
- Other duties as may be assigned.
- Each employee’s primary objective is to assure that the quality, delivery and cost controls within his/her control meet or exceed all of our internal and external customers’ requirements.
- Each employee is required to abide by the Employee Handbook and the rules and regulations explained and provided at each orientation and training session. Special attention must be given to the safety aspects of these documents.
FUJIFILM Dimatix provides competitive wages, a generous benefits package and a friendly, dynamic working environment.
Equal Opportunity Employer
FUJIFILM Dimatix is an E-Verify Employer
EO-employer-M/F/Vets/Disabled